Customer Support Expert

hace 1 semana

Barcelona, España Sumup A tiempo completo

Customer Support Agent - DE speaker At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link Help us bring card acceptance to the masses In this role, you will support our POS users What you’ll do: Guarantee the management and prioritisation of the customer demands and solve them Offer an unwavering quality to our customers Manage diverse requests  Ensure an adequate communication and accompany the internal teams in case of major incidents Be in contact with the customers in different channels (calls, emails, chats) You’ll be great for this position if you’re:   Fluent in German and English Problem-solver Outstanding communicator and customer-oriented Keen to evolve in a start-up environment Flexible working on a Shift rotating schedule Happy to work at our Barcelona HQ Why you should join SumUp? Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office. This involves an office-first setup. Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced A dedicated annual L&D budget of € for attending conferences and/or advancing your career through further education

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