Business Analyst

Overview Role summary : Were midway through migrating our global operations to Salesforce as our core CRM. About 1, users are live today, with ~ more to onboard. Were rolling out market by market and business line by business line. We’re hiring a Business Analyst to turn business needs into clear, testable requirements and keep sprints supplied with Definition-of-Ready work. You’ll map processes, define data and non-functional requirements, partner closely with Product, Architecture, Admins, and Engineering, and lead UAT with stakeholders and the CoE so we can deliver consistently as the rollout scales. This role is Remote or Hybrid in Spain or Poland. What you’ll do Requirement collection / alignment Own requirements from intake to DoR: Produce user stories with acceptance criteria and non-functional requirements (performance, security, scale). Continuously work with stakeholders to improve quality of request, fulfilling our Definition of Ready with high standards. Partner with architects / engineering to align on solution design. Support PM on requirements discovery with stakeholders. Support reporting & analytics needs (fields, definitions, dashboards) with RevOps / BI. Governance Define data models / taxonomies, prepare data mapping and support migration / cutover planning. Prepare and run UAT with business users; track defects to acceptance; contribute to release notes. Contribute to Business and Technical refinement meetings as well as Prioritisation sessions Drive continuous improvement: templates, standards, and ways of working across teams. Qualifications Must-have 3 to 5+ years as a Business Analyst in Salesforce environment. Strong requirements engineering (stories, Acceptance Criteria), process mapping, and stakeholder facilitation (experience with GTM teams ideal). Solid data literacy (object / field design, mappings, basic SQL / Sheets). Experience coordinating UAT and working across product, engineering, or operations teams. Comfortable with Jira / Confluence (or similar) and diagramming tools (Miro / Figma). Excellent written and spoken English. Nice-to-have Salesforce certifications (BA, Admin, App Builder) or hands-on exposure to Sales / CS processes. Extensive experience with, and deep knowledge of Jira. Familiarity with QA practices, release processes, or analytics tools. Experience with integrations (e.g., CTI system, scheduling, email tools). Additional Information What to Expect from Our Hiring Process We like to keep things transparent and efficient Here’s what the process usually looks like (though it might vary slightly depending on the role): Pre-screening : complete an SHL assessment to check numerical reasoning skills. This is a short online test that takes no longer than 20 minutes to complete. Intro Chat : A first call with our Talent Acquisition Partner to explore mutual fit around relevant skills, value alignment, and motivation. Hiring Manager Interview : A deeper dive into your experience and aspirations with the Salesforce Product Manager. This is an opportunity to ask questions and assess mutual fit. Team Interview : Further discussion with the team and leadership. References & Offer Why You’ll Love It Here Global Benefits – Healthcare insurance, wellness programs, and time off that supports balance. ESOP (Employee Stock Ownership Plan) after 6 months with us because we believe in sharing our success. Local perks depending on location (meal vouchers, transport allowances, extended parental leave). Career growth opportunities through learning, development, and cross-functional projects. A truly global team in an inclusive environment. Flexibility to work remotely with flexible hours; hubs available in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome, or Bologna. Please note: At this time, we are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role. What We Believe In At Docplanner, our values guide everything we do: Focus on results – we’re here to make an impact. Think like an owner – take responsibility, drive outcomes. Keep it simple – lean, smart solutions over complexity. Be respectful and radically honest – openness builds trust. Learn and be curious – growth is part of the job. Dont just take our word for it—check out our Glassdoor to hear what our people say _________________________________________________________________________ We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute. #J-18808-Ljbffr