IT Service Support Manager
hace 6 días
IT Service Support Manager at EburyOverviewEbury is a global fintech firm dedicated to empowering businesses to expand internationally. As an IT Service Support Manager , you will lead the delivery of high‑quality IT support services to all 1,900+ global employees in a fast‑paced, cloud‑first FinTech environment.Location : Ebury Malaga Office – Hybrid: 4 days in the office, 1 day remote per weekReporting to : Director of IT ServicesKey ResponsibilitiesService Delivery & ITIL Management – Own Incident Management and Request Fulfilment processes, ensuring strict adherence to ITIL best practices; define, monitor, and report on SLAs/KPIs (e.g., First Call Resolution, CSAT); act as primary escalation point for major incidents.Continuous Improvement – Lead the Continual Service Improvement program, driving automation and shift‑left initiatives.Global Team Leadership – Mentor a multi‑site, multi‑cultural Service Desk team; conduct performance reviews, training needs assessments, and 1:1s.Knowledge Management – Own the IT Knowledge Base, maintaining accurate operational procedures and documentation.Tooling & Technical Oversight – Administer the ITSM platform and remote support tools; manage support for Google Workspace, core SaaS platforms, and end‑user computing across all offices.Asset & Stakeholder Management – Oversee IT Asset Management, ensuring accurate inventory control; manage service‑related communications, including planned maintenance and outage notifications.Global Engagement & Project Leadership – Travel occasionally to remote offices; manage local implementation of global IT projects; build relationships with regional business leaders.Essential Skills & ExperienceExperience – 4+ years managing a Service Desk team in a global organization.ITIL Foundation certification – Mandatory; Intermediate or Expert preferred.ITSM Tools – Hands‑on expertise administering modern ITSM platforms.Global Support – Experience delivering service across multiple international sites.Technical Breadth – Knowledge of cloud‑first environments, identity management (Google Workspace), and endpoint security.Leadership & Communication – Exceptional coaching, team‑building skills, customer empathy, and excellent written and verbal communication.BenefitsCompetitive starting salary with annual discretionary bonus.Dedicated mentorship and clear career progression.Access to cutting‑edge technology and supportive, collaborative culture.Generous benefits package tailored to location, including health care.Central office with excellent transport links.ApplyReady to launch your career with a global FinTech? Click the “Apply” button today and discover your potential at EburyWe Believe in InclusionWe stand against discrimination in all forms and have no tolerance for intolerance of differences. At Ebury, you can be whoever you want to be and still feel a sense of belonging, because we value your uniqueness and want you to help write our future.#J-18808-Ljbffr
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IT Service Support Manager
hace 6 días
málaga, España Ebury A tiempo completoIT Service Support Manager at Ebury Overview Ebury is a global fintech firm dedicated to empowering businesses to expand internationally. As an IT Service Support Manager , you will lead the delivery of high‑quality IT support services to all 1,900+ global employees in a fast‑paced, cloud‑first FinTech environment. Location : Ebury Malaga Office –...
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IT Service Support Manager
hace 1 semana
Málaga, España Ebury A tiempo completoEbury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative...
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IT Service Support Manager
hace 4 días
Málaga, España Ebury A tiempo completoEbury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in , we’ve grown to a diverse team of over 1, professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment...
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IT Service Support Manager
hace 24 horas
Málaga, España Ebury A tiempo completoEbury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in , we’ve grown to a diverse team of over 1, professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment...
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IT Service Support Manager
hace 4 horas
Málaga, España Ebury A tiempo completoEbury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in , we’ve grown to a diverse team of over 1, professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment...
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IT Service Support Manager
hace 1 semana
Málaga, Málaga, España Ebury A tiempo completoEbury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative...
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hace 7 días
málaga, España Ebury A tiempo completoA leading global fintech firm in Málaga is seeking an IT Service Support Manager to lead high-quality IT support services for over 1,900 employees. This role involves owning service delivery processes, mentoring a global team, and ensuring adherence to ITIL best practices. The ideal candidate has over 4 years of experience, ITIL Foundation certification,...
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