Reservation Agent
hace 1 semana
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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Reservation Agent
hace 7 días
Palma, España Marriott International A tiempo completoPOSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about...
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Yield Agent
hace 2 semanas
Palma de Mallorca, España MTS Globe Spain A tiempo completoWe are looking for a Yield Agent to join our incoming agency in Palma to reinforce our team. As a Yield Agent you will be responsible to optimize the sales of our contracted hotels to ensure that our clients can be competitive in their source market. You will also analyse and perform benchmarking of prices, availability, offers and other contract conditions...
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Reservations Agent
hace 4 días
Palma, Baleares, España Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
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Reservations Agent
hace 4 días
Palma, Baleares, España Four Seasons Hotels and Resorts A tiempo completoAbout Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
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Call Center Agent
hace 4 días
Palma, Baleares, España Four Seasons Hotels and Resorts A tiempo completoAbout Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
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Call Center Agent
hace 4 días
Palma, Baleares, España Four Seasons A tiempo completoAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
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Booking Agent
hace 1 semana
Palma de Mallorca, España DER Touristik A tiempo completoHandling of bookings received via system or mail. - Handling of bookings in tour operator and agency extranets - Handling of requests (out of allotment requests, special requests, etc.) - Introducing stop sales, allotment and release changes in tour operator and agency systems - Monitoring reservation channel managers - Handling of re-bookings in destination...
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Reservations Agent
hace 5 días
Palma de Mallorca, España Kimpton Aysla Mallorca A tiempo completoAbout Us Kimpton Aysla Mallorca is a sanctuary of calm and well - being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country - club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux - Mallorca style. Why We're Here We believe heartfelt, human...
