Assistant

Position Overview MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry‑leading organization.Position Responsibilities The successful candidate will be enthusiastic, confident and have a flexible approach to work. They should be able to demonstrate good organizational skills including the ability to multi‑task, prioritize work under pressure and complete within deadlines.Key Responsibilities Perform a variety of administrative dutiesAccurately and efficiently capture and input various forms of information into the company databaseKeep all filing systems up to dateProvide support in a team‑based environmentCommunicate effectively with stakeholdersRespond to emails and phone callsSchedule meetingsBook travel and accommodationsManage a contact listPrepare customer spreadsheets and keep online recordsCreate presentations as assignedMeet team productivity and accuracy standardsEnsure confidentiality while handling sensitive informationFollow policies, procedures, and assigned workflows set by department leadershipPerform other administrative tasks and duties as neededCandidate Qualifications All positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated and dedicated.Proven experience as a Virtual Assistant or Office Admin Assistant (within a BPO preferred)Knowledge of office management systems and proceduresProficiency in MS Office (MS Excel and MS PowerPoint, in particular)Excellent time management skills and the ability to prioritize work.Attention to detail and problem‑solving skills.Excellent written and verbal communication skillsStrong organizational skills with the ability to multi‑taskHave a wired, high‑speed internet connection (Download speed of 20Mbps+)Ability to type swiftly and accurately (20+ words a minute)Physical Requirements This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.Conditions of Employment Must be authorized to work in the country where the job is based.Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.Must be willing to submit to drug screening. Job offers are contingent on drug screening results.Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.Equal Opportunity Employer At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI’s commitment to a diverse and equal opportunity work environment.MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share the responsibility for fulfilling MCI’s commitment to a diverse and equal opportunity work environment.About MCI (parent Company) MCI helps customers take on their CX and DX challenges differently, creating industry‑leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time.#J-18808-Ljbffr