GEELY Auto Brand-Head of aftersales
hace 2 semanas
Key Responsibilities ¿Posee las habilidades y la experiencia adecuadas para este puesto? Siga leyendo para descubrirlo y envíe su solicitud. Strategic Planning & Execution Develop and implement a national after-sales service strategy aligned with Zeekr's global standards and local business objectives. Define annual and long-term goals, including parts sales revenue, technical support efficiency, training effectiveness, and customer satisfaction metrics. Parts Operations Management Oversee end-to-end parts operations, including supply chain planning, procurement, inventory management, warehousing, and distribution. Optimize inventory availability and turnover through data-driven demand forecasting and supplier performance management. Drive initiatives to increase parts penetration rates and merchandise sales. Technical Support & Training Organize and manage the technical team to provide technical support and solutions. Develop and implement training programs to ensure service personnel have the necessary technical and operational capabilities. Maintain close communication with the headquarters technical department to ensure the timely transmission and application of technical information. Customer Service & Management Establish and maintain an efficient customer service system to ensure customer satisfaction and loyalty. Oversee the customer complaint handling process to ensure timely and effective resolution of customer issues. Regularly collect customer feedback and drive continuous improvement in service quality. Network Management & Development Collaborate with the Channel Department on planning and development of the after-sales network, including the layout, construction, and management of service outlets. Build and maintain strong cooperative relationships with dealers and service providers to ensure the efficient operation of the service network. Monitor and evaluate the performance of service networks, promoting continuous improvement. Dealer Management & Performance Evaluation Conduct regular performance reviews with dealers. Identify improvement opportunities and develop action plans to enhance dealer operational maturity. Cross-Departmental Collaboration & Brand Experience Collaborate with suppliers, logistics partners, and internal teams (sales, marketing, channel, digital, finance) to ensure a consistent brand experience. Integrate innovative mobile and digital solutions into the customer experience. Compliance & Risk Management Ensure all after-sales operations comply with local regulatory requirements and brand global standards. Financial Management & Budget Control Lead budget preparation, forecasting, and P&L management for the after-sales department. Qualifications & requirements : 10+ years of experience in automotive aftersales, with at least 5 years in a senior leadership role (OEM preferred). Proven track record of managing multisite parts, technical, and training functions within a fast-growing automotive brand. Deep understanding of supply chain management, technical service operations, and dealership training frameworks. Expertise in ERP, DMS, and aftersales performance analytics platforms. Exceptional leadership skills with the ability to inspire, mentor, and develop high-performing teams. Superior communication, negotiation, and stakeholder management abilities. Strategic thinker with strong problem-solving skills and a customer-centric mindset. #J-18808-Ljbffr
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Chief Aftersales
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carballedo, España Geely Auto International A tiempo completoUna marca automotriz líder busca un Director de Postventa con más de 10 años de experiencia en la industria. Las responsabilidades incluyen desarrollar estrategias de servicio, manejar operaciones de partes y dirigir un equipo técnico. Se requieren habilidades excepcionales de liderazgo, comunicación y un enfoque centrado en el cliente. Este puesto es...
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Head of Planning
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Head of Cloud
hace 2 semanas
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Head of Cloud
hace 2 semanas
Carballedo, España Paradigma Digital A tiempo completoUna empresa tecnológica en Carballedo busca un Head of Infrastructure & Cloud Architecture para liderar la arquitectura de soluciones en la nube. El candidato ideal deberá tener amplia experiencia en el diseño de arquitecturas Backend y Cloud, así como conocimientos en Kubernetes y DevOps. Ofrecemos un entorno laboral flexible, innovación constante y...
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Head of Operations
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carballedo, España EcoFinance A tiempo completoEcoFinance is a fast-growing fintech delivering accessible B2C financial services worldwide as a part of Dyninno Group. Through brands like Creditprime and Honey Loan, we offer short-term loans, instalment loans and lines of credit via our online platform. As we prepare for the launch of a secured loan product (secured by real estate) in Spain we are looking...
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Head of Clinical Operations
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Head of Operations
hace 2 semanas
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Head of Agentic AI
hace 2 semanas
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Head of Agentic AI
hace 2 semanas
Carballedo, España SUNTZU | The Art of Growth A tiempo completoSOBRE EL PUESTO Para presentar una candidatura, simplemente lea la siguiente descripción del puesto y asegúrese de adjuntar los documentos pertinentes. Buscamos un/a Head of Agentic AI que actúe como builder clave de Suntzu y lidere el diseño, la construcción y el despliegue de plataformas empresariales basadas en agentes de IA. Es un rol hands‑on y...
