Airport Representative

As a valued member of our Jet2holidays Airport team, you’ll play a key role in creating a memorable and welcoming process for our customers as they arrive and depart the airport. You will work as one team with our internal and external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.What do we offer you?Excellent SalaryFully paid training and IT equipment providedMonthly 1-to-1 meetings with your Team LeaderCareer growth across Jet2.com & Jet2holidays23 days holiday entitlement per yearWeekly time offMonthly rosters shared in advanceExclusive discounts on Jet2.com flights and Jet2holidays hotelsRecommend a Friend bonus schemeWhat will I do?As an Airport Representative, you’ll report directly to the Airport Team Leader or Destination Manager and work closely with internal and external partners to deliver VIP industry leading customer service. You’ll be at the heart of creating memories for our customers.Create Memories: Greet every customer with a warm welcome and our Jet2holidays smile. Help make the customer journey memorable from the very start.Take Responsibility: Be a point of contact during flight disruptions, emergencies and customer escalations, ensuring every situation is handled with care and that the team works together to maintain on-time performance and customer satisfaction.Be Present: Represent Jet2holidays in the arrivals hall and departures terminal, guiding and assisting customers throughout their airport experience. Provide essential