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AI Transformation Intern - Customer Care CenterDescription - Before applying: please note that to be eligible for this position, you must be currently enrolled at a university in Spain and remain enrolled until the end of the internship . You must also be available to start the internship in February 2026 and continue participating in the program until June–July 2026 . About the role: We are seeking a highly motivated intern to join our Customer Care Center AI Transformation Project. The intern will support the Contact Center organization in implementing and optimizing AI-driven solutions that enhance customer experience and operational efficiency. This role assists project managers with change initiatives, data analysis, communication coordination, and AI implementation activities including testing and quality assurance. It is a high-growth opportunity within a digital transformation program that integrates new technologies to improve customer experience and operational excellence. Key Responsibilities Project Management Support: Assist project managers in planning, tracking, and reporting progress; coordinate tasks across multiple stakeholders. AI Implementation: Support testing, validation, and quality assurance of AI tools; verify AI performance against KPIs. Data Analysis: Collect and analyze operational and customer data; prepare dashboards and performance reports for leadership. Communication & Change Management: Draft and distribute project updates and training materials; support workshops or meetings to drive adoption. Risk & Issue Management: Track risks, issues, and dependencies; escalate as needed. Requirements Currently enrolled in a Bachelor's or Master's degree in Business Analytics, Engineering, Computer Science, Artificial Intelligence , or a related field. Strong organizational and coordination skills. Familiarity with AI concepts and/or customer support technologies. Analytical mindset with proficiency in Excel or BI tools. Excellent English communication skills (written and verbal). Ability to work in a fast-paced and cross-functional environment. Self-driven, proactive, and eager to learn. What We Offer Exposure to cutting-edge digital transformation initiatives. Opportunity to collaborate with cross-functional teams in a dynamic environment. Professional growth in a high-impact, fast-paced setting. Experience our benefits : Being part of HP means access to an international community with lots of growth opportunities within the company, professional development resources, networking opportunities, while enjoying in a great atmosphere making an impact. This is what we offer: Paid internship You will be able to choose either work office-based or hybrid work style. Flexible schedule for part time (4h/day) or full time (8h/day) for a 6 to12 months agreement. Lunch in the cafeteria. Love sports? Then take advantage of our sports center (indoor and outdoor); gym, squash courts, tennis courts, basketball courts and with 25+ regular coordinated activities / sports, such as HIIT training, squash, basketball and yoga. A NextGen employee Network, which host fun events on a regular basis. Free printing Happy hour – from photographs to large posters. And Hands-on workshops to print with the latest technology – from wall covers to 3D printed models. Sounds like you? Please apply and let's talk Job - AdministrationSchedule - Full timeShift - No shift premium (Spain)Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"
