HR Japanese Bilingual Apprentice

Role Purpose The role is responsible for providing day-to-day support to managers and employees within the PH GDC by handling administrative tasks, resolving inquiries, and generating reports. It ensures that all activities are completed within established SLA metrics with a high level of accuracy, while adhering to the latest policies and process documentation. Additionally, the position plays a key role in maintaining strong customer relationships and delivering efficient, reliable service.Key Accountabilities Service Level Ensure that services and deliverables are met in accordance with SLA and quality standardsProvide support to comply with audit requirements in relation to relevant processCustomer Relations Build and maintain good customer relationshipProactively address and resolve customer issuesProcess Manage employee lifecycle particularly tasks related to the following: Employee Movements, Regularization, Personal Data Changes, and OffboardingMaintain accurate employee records in HR systemsPrepare employment documents (ex. Regularization Letters) and send HR related emails/announcementsCreate/update internal process documentationsAskHR Management: Assist with timely assignment of tickets and responding to employee queriesCreate/update Knowledge Articles for PH GDC based on common employee queries.Support quality checks as needed within PH HR Operations TeamPrepares reports as needed by HRBPs and HR ManagersMaintains an organized database of records, processes, and documents in the shared folder/SharePointProvide recommendations in improving current HR processesTeam Support Proactively participates in meetings with internal team, HRBPs, and GDCAct as back-up support for other team membersProactively enrolls and participates in trainings and engagement activitiesProvides support to HRBPs and HR Managers within PH GDCCore Skills Intermediate knowledge of MS Office Application (Excel, PowerPoint)JLPT N4-N3 certificateGood attention to detailGood written and oral communication skills in English and other languages (as appropriate)Good interpersonal skills and team playerGood conflict/issues management skillsGood time management and works well under pressure#J-18808-Ljbffr