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Power Generation Field Service Technician - Level IIIGPP Database Link ( specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer’s site.Key ResponsibilitiesEstablishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needsApplies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer sitePerforms preventative maintenance activities as per documented schedules and standards on power generation products in the fieldEscalates unresolved issues to product specialists / SupervisorCoaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etcCompletes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screensCompletes training in line with skill and business requirementsMaintains service vehicle and tools for cleanliness and proper operationEnsures adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisorCommunicates effectively – developing and delivering multi‑mode communications that convey a clear understanding of the unique needs of different audiencesCustomer focus – building strong customer relationships and delivering customer‑centric solutionsDevelops talent – developing people meet both their career goals and the organization’s goalsManages complexity – making sense of complex, high quantity, and sometimes contradictory information to effectively solve problemsManages conflict – handling conflict situations effectively, with a minimum of noiseSelf‑development – actively seeking new ways to grow and be challenged using both formal and informal development channelsHealth and Safety Fundamentals – champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury‑free workplaceDiagnostics Application – translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for
