Team Leader | La Union
hace 1 día
Job Description About TaskUs: TaskUs is a provider of outsourced digital services and next‑generation customer experience to fast‑growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud‑based infrastructure, TaskUs serves clients in the fastest‑growing sectors, including social media, e‑commerce, gaming, streaming media, food delivery, ride‑sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty‑three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever‑changing world. What We Offer: At TaskUs, we prioritize our employees' well‑being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does a Team Leader do? Imagine yourself going to work to provide the best customer experience for your clients through your team. At the same time, as you look at your tasks for the day, you must drive the performance of your Teammates for them to continuously hit their goals. You must coach and manage them and act as a bridge between your Teammates and the other departments. As a Team Leader, You Will Manage day‑to‑day planning and operations of your team; Make sure that each of your Teammates delivers on his/her Service Level Agreements (SLAs) and achieves his/her Key Performance Indicators (KPIs); Organize and handle the team and make sure everyone adheres to their schedules; Train and help in the development of your team by conducting team huddles and coaching sessions; Evaluate the strengths and weaknesses of your Teammates; Offer solutions for your team's growth and development; Create reports of your team's performance and document feedback from your client; Manage issues that might arise, including HR‑related ones; Think of solutions creatively; Act as the liaison between the management and your team. Do you have what it takes to be a Team Leader? Requirements At least two (2) years of relevant Team Leader experience in an outsourcing or similar company, managing a minimum of 10 teammates while working in a customer support role; Excellent verbal and written communication skills; Above‑average technical know‑how; Previous experience working in phone, email, and live chat customer support roles; Familiarity with e‑Commerce, ZenDesk, or any other CRM tools; Flexibility and willingness to work on different shifts. How We Partner To Protect You TaskUs will neither solicit money from you during your application process nor require any form of
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Team Leader | La Union
hace 5 días
San Fernando, España TaskUs A tiempo completoJob DescriptionAbout TaskUs: TaskUs is a provider of outsourced digital services and next‑generation customer experience to fast‑growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud‑based infrastructure, TaskUs serves clients in the fastest‑growing sectors, including social media,...
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Team Leader | La Union
hace 2 días
San Fernando, España TaskUs A tiempo completoJob Description About TaskUs: TaskUs is a provider of outsourced digital services and next‑generation customer experience to fast‑growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud‑based infrastructure, TaskUs serves clients in the fastest‑growing sectors, including social media,...
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Operations Manager | La Union
hace 5 días
San Fernando, España TaskUs A tiempo completoOverviewWhat does an Operations Manager do? Think of yourself as the leader of your department, helping Teammates and Team Leaders reach their fullest potential and meet their KPIs/Targets consistently to make sure that they deliver a Ridiculously Good customer experience to our clients.Imagine going to work with one thing on your mind: solving operational...
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Operations Manager | La Union
hace 5 días
san fernando, España TaskUs A tiempo completoOverview What does an Operations Manager do? Think of yourself as the leader of your department, helping Teammates and Team Leaders reach their fullest potential and meet their KPIs/Targets consistently to make sure that they deliver a Ridiculously Good customer experience to our clients. Imagine going to work with one thing on your mind: solving operational...
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Team Leader
hace 5 días
San Fernando, España Mass Markets A tiempo completoPosition OverviewMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...
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Team Leader
hace 5 días
San Fernando, España MCI A tiempo completoPosition OverviewMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...
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Team Leader
hace 2 días
san fernando, España MCI A tiempo completoPosition Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...
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Team Leader, CX
hace 6 días
san fernando, España Mass Markets A tiempo completoA leading business services company is seeking a Team Leader to manage customer care, sales, and retention teams. This role involves inspiring and guiding a diverse group of professionals while ensuring exceptional customer experiences and driving sales growth. Ideal candidates are motivated leaders with proven experience and a strong understanding of...
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Team Leader
hace 6 días
san fernando, España Mass Markets A tiempo completoPosition Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...
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Team Leader
hace 5 días
San Fernando, España Mass Markets A tiempo completoPosition Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...
