Customer Service Executive con portugués
hace 2 semanas
The Customer Service Representative will execute Order to Cash process in the Area and Countries according to Global and Regional Sales Operations strategy. She/he is responsible for fulfilling Customers (Retailers) service level agreements and KPIs execution across the Area/Countries in alignment with Sales Telephone customer service and CRM registration and management.
Responsibilities include:
- Management of customer complaints to find the root cause and lead with the different responsible parties for the implementation of corrective action.
- Management of customer master data (creation, deletion, and modification of sold to and ship to).
- Documenting area processes (e.g., return process for defective and missing merchandise, approval matrix, reasons, claim lead times from invoice date, claim entry in CRM, etc.).
- Order Entry Support: Serve as a backup for order processing tasks.
- Standardizing communication channels with our internal and external customers.
- Implementation of process improvements for returns, standardizing processes, and reporting.
En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas.
Requisitos
Education required: University degree preferably in Business Administration or related field preferred.
Experience: Previous experience in customer service or related roles is highly valued.
¿Qué ofrecemos?
Contrato indefinido
25k anuales
Lunes a viernes
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