Dispatcher, Malaga Airport

Select how often (in days) to receive an alert:Select how often (in days) to receive an alert:We are made up of colleagues from different cultures and backgrounds who are united behind our vision: to become the most loved and trusted airline in Europe.Norwegian embraces a culture of equality, fairness, sustainability, respect, and inclusion in everything that we do.We have implemented an Equality Plan to safeguard a selection process without discrimination on the basis of gender, age, culture, nationality, ethnicity, physical abilities, political and religious beliefs, sexual orientation and other attributes.Embracing this culture is critical to our business success and makes us stronger together.Are you our new Dispatcher?In this role you will ensure the highest level of customer service is delivered to our passengers. You will be based at AGP (Malaga) Airport, but some travel may be required to support operations around our network.What is it like to work at Norwegian:Norwegian’s vision is to be the most loved and trusted airline in Europe , and our people are key to achieving that goal.Here, you’ll find a diverse and dynamic workforce united by a shared purpose and passion for connecting people.No matter your role, you’ll make engaging connections every day. We care for, encourage, and cheer each other on, celebrating new ideas and different ways of doing things.So, fasten your seatbelt — your next exciting career journey starts hereIn this role you will be responsible for:Ensure that all flights are organised and handled in a safe, efficient and professional manner in accordance with the General Operations Manual, Operations Specifications and Company SOP Manual.Assist with aircraft handling to include coordination of fuel, catering, hangar, aircraft cleaning, after-hours services or other services as required, including but not limited to airport slots, customs and border overflight requests.Follow Norwegian Operational standards and proceduresTrack trip movements and monitor for flight diversions/irregular operational concerns and escalate effectively to supervisory staff as required.Provide occasional quotes to industry customers via telephone, email or online system.Provide exceptional customer service to internal and external customers.Strictly follow procedures to ensure the safety of passengers, colleagues and aircraft always.Carry out other duties as requiredYou are our ideal candidate if:Experience in a customer service role within service/travel industry.Fluent in English and SpanishStrong communication skills, both verbal and written.Ability to work effectively with peers during unsociable hours.No criminal record.Valid Class B driver\'s licence. (Class D driver\'s licence is an advantage)We can offer:Joining Norwegian means more than just a competitive salary — it’s about being part of a community that values and rewards your contributions.Here’s what you can look forward to:Travel in Europe and beyond with massively discounted employee priced tickets with Norwegian and our partner airlinesYou will have the flexibility to combine working from our office and from homeWe offer a competitive salaryOpportunity to join our share saving planCould this be the start of an amazing journey?If you love the thought of working with us, click the Apply Now button to complete your application. You will need to upload a recent copy of your CV.Please note: We can only accept applications that have been submitted through our recruitment system. We will accept your CV in either English or a Scandinavian language.Do you have any questions?Or need any help with your application? We are here to support you, please contact:“We care for each other, our customers and our environment as we navigate the skies — the Norwegian way”Fasten your seatbelt for an exciting journeyLocation: SpainTravel required: Some travel must be expectedThe Norwegian group is a leading Nordic aviation company, owning two leading airlines in the Nordics: Norwegian Air Shuttle and Widerøe’s Flyveselskap. Norwegian operates an extensive network connecting the Nordics with major European cities, while Widerøe primarily serves short-runway airports in rural Norway, providing vital regional connectivity.Our StoryThe Norwegian story began almost three decades ago - we were founded in 1993 but only began operating as a low-cost carrier with Boeing 737 aircraft in 2002. Our core values have remained the same since the beginning – to offer affordable fares for all and to allow customers to travel the smart way by offering value and choice throughout their journey.The Norwegian brand expanded across the globe as the airline launched short haul services across Europe and then entered the long-haul sector serving the US, Asia and South America. In 2018 the company changed course to focus on core destinations and the right sizing of the airline in response to customer demand and global industry trends.The rapid global spread of COVID-19 throughout 2020 and into 2021 accelerated this process and in January 2021 the company announced a simplified business structure and a dedicated short haul only network concentrating on a broad range of domestic routes in Norway, across the Nordics and to key European destinations.#J-18808-Ljbffr