BI Engineer

We're looking for a talented and motivated BI Engineer to join our growing team at The Hotels Network and to help us scale, optimize, and streamline internal processes and performance. About us The Hotels Network , now proudly part of Lighthouse , is an award-winning B2B SaaS company transforming the way hotels connect with their guests online. From our headquarters in Barcelona to hubs across the globe, our team of 150+ people from 35 nationalities shares a common mission: to help hotels increase direct bookings by delivering innovative technology that optimizes the guest experience and maximizes online revenue. As part of Lighthouse — the leading commercial platform for the hospitality industry — we’re scaling our impact even further. Backed by $370 million in Series C funding and with over $100M in ARR as of 2024, Lighthouse brings together more than 700 passionate professionals across 35 countries. Together, we empower hoteliers with smart insights, advanced pricing tools, and cutting-edge business intelligence to unlock their full revenue potential. We’re not just building software — we’re reshaping the future of hospitality. If you're ready to grow, make an impact, and be part of one of the most exciting journeys in travel tech, this is your moment . Your Role As a BI Engineer within our Data & Analytics team, you'll play a pivotal role in transforming data into actionable insights that drive Lighthouse's strategic objectives. Our central pillar manages millions of daily data points, leveraging state-of-the-art technologies to unlock new directions for internal processes and functions. You'll be instrumental in building robust data solutions and reporting frameworks that support internal decision-making, enhance operational efficiency, and foster cross-departmental alignment. Your responsibilities will span: Enhancing Data Usability : Optimizing data assets to empower stakeholders. Supporting Leadership : Providing critical insights for data-driven decisions. Uncovering Insights : Analyzing customer commercial behavior to shape strategies. Developing Definitions & KPIs : Collaborating with teams to create strategic metrics. Ensuring Data Reliability : Maintaining data integrity during due diligence and M&A projects. Working in close collaboration with the Internal Data Warehousing Team and cross-functional teams like Customer Success, Sales, Product, and Finance, you'll use data to uncover trends, streamline workflows, and improve service delivery and quality. This unique opportunity places you at the intersection of data engineering and business operations, allowing you to make a tangible impact on company performance. What You'll Be Doing Develop and maintain data pipelines and ETL workflows that feed into key operational dashboards.Design and optimize data models to measure KPIs across teams (e.g., activation time, case resolution, upsell pipeline, product usage).Build automated reports and visualizations to support day-to-day decision-making and strategic planning.Partner with Operations leadership to identify opportunities to automate and improve internal workflows using data.Support Customer Success and Sales teams with ad hoc analysis , helping them make informed, data-backed decisions.Maintain data quality , ensure consistency across sources, and document reporting standards.Serve as the go-to person for operational analytics and insights across the organization. What We're Looking For 2–4 years of experience in Business Intelligence, Data Engineering, or Analytics—ideally in SaaS, tech, or fast-paced service environments.Advanced proficiency in SQL and experience working with large-scale datasets.Hands-on experience with BI/visualization tools such as Looker, Retool, Tableau, Power BI, or similar.Familiarity with ETL tools and data pipeline orchestration (e.g., Airflow, dbt, Fivetran).Strong understanding of business processes , especially in areas like customer onboarding, support, and