Customer Care Quality Assurance
hace 5 días
About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. Visit to learn more. At Perk, we’ve scaled to $1bn in travel transactions. We have the tech, and we have the volume. Now, we need consistency. We are looking for a Quality manager to bridge the gap between our HQ culture and our global BPO network. You won't just be checking numbers and marking tickets; you will be the guardian and voice of the customer on how Perk services its customers in 8 countries simultaneously. You are one of the key people who ensure that a complex travel itinerary fixed by an agent in Manila feels just as seamless as one fixed in Barcelona or Birmingham. About the Role Leadership: Lead the Customer Care Quality Assurance Team. Core Mandate: Accountable for assessing, reporting on, and coaching agents and leaders to exceed customer quality expectations. Collaboration: Maintain ongoing communication and collaboration with internal stakeholders, including Operations, Training, and Product. What You’ll Do Quality Assurance Program Strategy: Define and drive the global QA strategy, aligning with industry best practices and CX evolution. Collaborate with stakeholders to establish performance standards for all customer support channels (, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as
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Customer Care Quality Assurance
hace 2 semanas
Barcelona, España Perk A tiempo completoAbout Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation,...
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Customer Care Quality Assurance
hace 2 semanas
Barcelona, Barcelona, España Perk A tiempo completoAbout UsPerk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation,...
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Customer Care Quality Assurance
hace 6 días
Barcelona, Barcelona, España Perk A tiempo completoAbout UsPerk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation,...
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Customer Care Quality Assurance
hace 5 días
Barcelona, España Perk A tiempo completoAbout Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation,...
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Customer Care Quality Assurance
hace 4 días
Barcelona, España Perk A tiempo completoAbout Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps...
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Customer Care Quality Assurance
hace 5 días
Barcelona, España Perk A tiempo completoAbout Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation,...
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Quality Assurance Analyst, Customer Service
hace 2 semanas
Barcelona, España Dow Jones A tiempo completoThe Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron’s,...
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Senior Customer Relations
hace 5 días
Barcelona, España SIA Engineering Company A tiempo completoA leading engineering company in Barcelona seeks a Customer Relations and Quality Audit Executive to manage customer feedback, ensure regulatory compliance, and enhance service quality. You will lead the quality assurance processes, monitor outsourced contact centre performance, and provide actionable insights to improve the customer journey. Ideal...
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Global Customer Care QA Leader
hace 5 días
Barcelona, España Perk A tiempo completoA leading travel management platform is seeking a Quality Manager in Barcelona to lead the Customer Care Quality Assurance Team. The ideal candidate will have over 5 years of experience in managing global QA functions, focusing on developing strategies and driving quality standards. The role emphasizes the importance of communication and collaboration across...
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Senior Quality Assurance Lead
hace 5 días
barcelona, España Solutia A tiempo completoSenior Quality Assurance Lead - GCP Expert Senior Quality Assurance Lead - GCP Expert Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Solutia Solutia Life Sciences (recruitment division of Solutia) specializes in technical and middle management profiles in the pharmaceutical, biotech, and medical device...
