Sales Associate
hace 4 días
As a sales associate for Kenzo store las Rozas Madrid, you will be an Ambassador of the brand, effectively providing a great customer journey by building and maintaining loyal clients to maximise profitability and productivity.
KEY RESPONSIBILITIES:
- Welcome all our clients to the Store ensuring the client feels comfortable in the environment.
- Greet our clients and build a relationship with them to assist in selecting the right products for them whilst maintaining the rapport and offering advice.
- Introduce additional complementary products targeted to your client and share product knowledge.
- Process the sale in a confident and professional manner whilst maintaining the relationship with the client.
- Gather and collate the client’s CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client.
- Maintain store standards on stock and adhere to the visual merchandise guidelines promoting the Kenzo image.
- Exceed all behavioural requirements in the Store adhering to the dress code and appearance guidelines as indicated by the Store Manager.
- Actively drive your product knowledge by keeping up to date with fashion trends, participating in in-store training, updating yourself on all product lines and searching out relevant information on products.
- Support the control and management of stock.
A business contributor:
- Achieve sales targets and KPIs and contribute to the Point of Sales’ action plans.
- Communicate high quality feedbacks to Managers (in Store).
- Be aware of business environment including local competition (participate in the collection of rankings, turnover and know the best practices, best sellers, etc.).
A client developer:
- Master the selling ceremony (from welcoming to after sales services) to all Clients.
- Master a perfect knowledge of product’s information (collection, season, composition, etc.) and brand storytelling.
- Build customer loyalty and engagement by developing long-term relationships (date collection, thank you cards, invitations, etc.).
- Create and optimize strong connections with personal shoppers, personal stylists, conciergeries, etc.
A buddy and team player:
- Demonstrate team spirit and help others improve their skills (especially towards new joiners).
- Demonstrate autonomy and commitment to guarantee a business continuity at any time.
A brand promoter (Clients):
- Embody Kenzo Paris DNA to become a brand ambassador (knowledge of the House’s heritage and mastery of its current positioning).
- Ensure that the standards of the Point of Sales uphold brand image (VM, cleaning, maintenance, etc.).
- Develop a deep fashion culture and awareness (products, fashion trends and competitors).
Know-how-to-be:
- Respect uniform and grooming guidelines at any times.
- Able to adapt one’s communication to each client profile.
- Demonstrate a perfect know how-to-be and a positive mindset in any circumstances (politeness, body language, vocabulary, etc.).
English and Spanish mandatory.
Full time: 40 hours/week
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