Customer Relations Specialist

hace 3 días


Barcelona, España Monment Partners Agency A tiempo completo

Role Description This is a full-time hybrid role for a Customer Relations Specialist based in Barcelona, with the flexibility to work from home some days. The Customer Relations Specialist will handle customer inquiries, offer support to resolve issues, ensure customer satisfaction, promote retention, and foster strong relationships. Day-to-day responsibilities include responding to customer concerns, maintaining positive interactions, and identifying opportunities for improved service experiences. Qualifications Proficiency in Customer Support and Customer Service Strong skills in Customer Retention and Customer Satisfaction practices Excellent Communication abilities Problem-solving aptitude and a customer-centric approach Fluency in multiple languages (a plus) Experience in CRM tools and systems is beneficial



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