IT Customer Service Representative French/English
hace 4 días
1. Meeting with our Talent Acquisition Specialist: Maja2. Interview with the Manager: Daniel3. Assessment (if relevant)4. Meeting with a Peer, Team Member, or Director5. Final debrief, Feedback & DecisionOUR BENEFITS & PERKSJOIN THE OVHCLOUD JOURNEYOVHcloud values and supports the diversity of the people we hire.For us, Diversity means fostering a workplace where individual differences are recognized, appreciated, and respected, allowing everyone to develop their full potential and strengths.Be free to be yourselfIA IN OUR DNAArtificial Intelligence is reinventing our business every day.Join us to explore its immense possibilities and co-build the futureSUSTAINABILITY AT OVHCLOUD: A DEEP COMMITMENTWe know that women sometimes hesitate to apply if they don't meet 100% of the criteria in a job description.We want to be clear: our job descriptions are guidelines, not barriers. We look forward to receiving your applicationWant to contribute to unique projects to build the Open Cloud together? Let's go At OVHcloud, we are driven by the same desire: to build the future together and champion the freedom to innovate.► Discover the major player in Open and Responsible CloudAs a Junior IT Specialist, you will join an experienced team of 1st Line Support, your key responsibility will be providing technical support by email, chat and phone to our customers from different countries on OVHcloud products.In addition, you are also responsible for commercial activities in order to develop existing customers.Your future impactIn 6 months you will have accomplishedInform and help customers via email, chat and phone on OVHcloud products and servicesTroubleshoot and fix general and specific problems related to web services (domains, web hosting, emails, office 365, etc.)Quickly identify the type of customer in order to provide adequate responses and solution(s) to fulfill customer’s expectationsKeep customers updated on the progress of incidents, classifying, escalating and reassigning their requests internally, if necessarAnd in 1 year you will have masteredProvide excellent customer service listening, analyzing and making recommendations (guide the customer towards a profitable solution) to OVHcloud Premium customers and PartnersProvide pre and post-sale commercial supportDeal with customer’s requests and questions related to payments and invoices (billing)Promote and build the image of OVHcloud brand to future customers with strong expertise and excellent customer supportSkills required :Basic technical knowledge in products: domains names, web hosting, emails, etc.Understanding of networking, protocols (FTP, TCP/UDP, etc.), DNS, CMS, HTML, Firewall, etc.General knowledge of Linux and Windows ServerPHP, MySQL and basic Linux commands (curl, whois, dig, etc.) knowledge is a plusExcellent communication, organization and customer service skillsStrong teamwork skills, positive attitude, dynamic and enthusiasticPassionate for technology and willing to learn and develop himself/herselfFluent French and English language are mandatorySpanish - nice to haveDid this offer not quite meet your expectations? Submit a spontaneous application on our candidate portal to join one of our teamsIt's a great opportunity to share your profile with our recruiters, get noticed, and potentially be contacted for a different opportunity.#J-18808-Ljbffr
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French Customer Service Representative
hace 1 semana
Madrid, España SpotON Connections A tiempo completoOur international client based in Madrid is currently looking for a French-speaking Customer Service Representative, to start immediately and support a project in the luxury automobile sector. **Responsibilities**: - Answer to customer queries and requests, in a simple way keeping your smile, ensuring their satisfaction through a unique customer...
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Madrid, España Essence Coaching Group A tiempo completoA leading customer support company is seeking a dedicated Customer Support Representative fluent in French and English to join their international team. This role offers a gross salary of 1700 EUR per month and potential for a hybrid work model after six months of performance review. #
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Customer Service Representative
hace 2 días
Madrid, España Humanity A tiempo completoCompany Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...
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IT Customer Support French/English
hace 1 semana
Madrid, España OVHcloud A tiempo completoIT Customer Service Representative French/English La información a continuación detalla los requisitos del puesto, la experiencia esperada del candidato y las cualificaciones correspondientes. Your main responsibilities As a Junior IT Specialist, you will join an experienced team of 1st Line Support, your key responsibility will be providing technical...
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IT Customer Support French/English
hace 1 semana
Madrid, España OVHcloud A tiempo completoIT Customer Service Representative French/English Your main responsibilities As a Junior IT Specialist, you will join an experienced team of 1st Line Support, your key responsibility will be providing technical support by email, chat and phone to our customers from different countries on OVHcloud products. In addition, you are also responsible for commercial...
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It customer support french/english
hace 1 semana
Madrid, España OVHcloud A tiempo completoIT Customer Service Representative French/English Your main responsibilities As a Junior IT Specialist, you will join an experienced team of 1st Line Support, your key responsibility will be providing technical support by email, chat and phone to our customers from different countries on OVHcloud products. In addition, you are also responsible for commercial...
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IT Customer Support French/English
hace 2 semanas
Madrid, España OVHcloud A tiempo completoIT Customer Service Representative French/English Your main responsibilities As a Junior IT Specialist, you will join an experienced team of 1st Line Support, your key responsibility will be providing technical support by email, chat and phone to our customers from different countries on OVHcloud products. In addition, you are also responsible for commercial...
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IT Customer Support French/English
hace 2 semanas
Madrid, España OVHcloud A tiempo completoIT Customer Service Representative French/English Your main responsibilities As a Junior IT Specialist, you will join an experienced team of 1st Line Support, your key responsibility will be providing technical support by email, chat and phone to our customers from different countries on OVHcloud products. In addition, you are also responsible for...
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IT Customer Support French/English
hace 2 semanas
Madrid, España OVHcloud A tiempo completoIT Customer Service Representative French/English Your main responsibilities As a Junior IT Specialist, you will join an experienced team of 1st Line Support, your key responsibility will be providing technical support by email, chat and phone to our customers from different countries on OVHcloud products. In addition, you are also responsible for commercial...
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IT Customer Support French/English
hace 4 días
Madrid, España OVHcloud A tiempo completoIT Customer Service Representative French/English Your main responsibilities As a Junior IT Specialist, you will join an experienced team of 1st Line Support, your key responsibility will be providing technical support by email, chat and phone to our customers from different countries on OVHcloud products. In addition, you are also responsible for commercial...
