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hace 4 días

Madrid, España Johnson & Johnson A tiempo completo

At Johnson & Johnson we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated and cured; Job Function Customer Management Job Sub Function Non-Technical Customer Service Job Category People Leader Job Description Johnson & Johnson is recruiting for a Customer Service Lead MedTech Spain. The Customer Service Lead MedTech Spain is responsible for overseeing and coordinating the activities of the Customer Service department, ensuring the delivery of outstanding service to internal and external stakeholders. This role will deliver an outstanding customer experience by focusing on providing excellence in customer care and Order‑to‑Cash processes. The role requires strong leadership, cross‑functional collaboration and a strategic mindset to align departmental goals with company objectives while maintaining excellent relationships with customers, sales teams and support functions—always respecting SOPs, HCC and J&J Credo. Foster an excellent service experience to engage our customers; Control resources and assets to achieve qualitative and quantitative targets. Adhere to and manage the agreed budget in line with cost‑efficiency targets. Drive digital and intelligent automation strategy. Partner with the E2E Supply Chain and Commercial teams to promote teamwork and partnership. Act as an active member of the EMEA Customer Service Leadership Team, representing Spain and supporting the building and execution of the regional strategy and local CS transformation process. Oversee daily operations including order management, complaint resolution, returns and logistics coordination; Graduate level required, preferably in Engineering or Business fields; MBA preferred. Experience in Customer Service processes (Order to Invoice, case management, customer management, etc.) Excellent knowledge of Spanish; professional proficiency in English (written and spoken). Ability to think strategically and lead complex operations. Excellent knowledge of management methods and techniques. Proficiency in CRM/ERP systems (e.g., SAP JDE), data analysis tools (Power BI, Excel) and Electronic Data Interchange (EDI) and API solutions. Customer Service Philosophy Customer Support Operations Service Request Management Team Management Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking Type: Full‑Time

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