Senior Business Travel Consultant

Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. The Senior Business Travel Consultant – Executive Care is part of a newly established, market‑specific Executive Care team, dedicated to delivering a premium, high‑touch service experience to a select portfolio of high‑value and VIP customers across the UK & Ireland. This role is designed for an experienced travel professional with deep expertise in Amadeus or other GDS platforms, who thrives in complex, fast‑paced environments and takes full ownership of end‑to‑end customer journeys. You will act as a trusted travel advisor and single point of contact, handling sophisticated itineraries, time‑sensitive changes, and escalations with confidence, discretion, and commercial awareness. The ideal candidate is customer‑obsessed, proactive, and commercially astute, combining strong technical travel knowledge with critical thinking and exceptional service delivery. Executive Customer Support & Ticket Ownership Deliver exceptional, end‑to‑end travel support for Executive Care customers within the market. Manage complex domestic and international itineraries including air, rail, hotel, car hire, and ancillary services. Apply sound judgement when making decisions within defined risk and commercial guidelines. Create, modify, reissue, and cancel bookings using Amadeus (or other GDS platforms). Confidently manage schedule changes, IRROPs, missed connections, and urgent re‑accommodation. Ensure accuracy, compliance, and cost efficiency across all bookings. Service Quality & Customer Satisfaction Consistently achieve exceptional customer satisfaction by delivering clear, empathetic, and solution‑focused service. Apply the market‑specific Quality Scorecard to ensure behaviours align with Executive Care expectations. Support the Team Leader by sharing actionable customer insights and emerging trends. Ensure timely stakeholder communication and clear documentation via Zendesk and internal systems. Balance customer advocacy with policy, commercial, and risk considerations. Support pilot initiatives, hypercare activity, and new process rollouts. Data Awareness & Performance Management Use dashboards and performance data to understand personal results and identify improvement opportunities. Actively engage in coaching, quality reviews, and peer feedback. Maintain strong adherence to SLAs, workflows, and Executive Care service standards. Native level French language Proven experience as a Senior Business Travel Consultant or equivalent role. Strong hands‑on expertise in Amadeus or another major GDS (Sabre, Galileo, Worldspan). Experience supporting VIP, executive, or high‑touch corporate customers. Contact centre or executive support team experience. Familiarity with Zendesk or similar case management tools are desirable. Experience working in market‑specific or premium service environments. Rest and recharge with our generous allocation of vacation days plus public holidays Always feel supported with Spring Health, our market‑leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones Nurture your language skills with in real‑life English, Spanish and Catalan lessons Let us help you move to one of our hubs with relocation support At Perk, we take an IRL‑first approach to work, where our team works together in‑person 3 days a week. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as