Guest Experience

hace 2 semanas

Ferrol, España The Stoke Travel Co. A tiempo completo

A growing travel company in Galicia is seeking a Customer Journey & OTA Lead to enhance the guest experience from pre-booking to post-trip follow-ups. This role requires managing OTA platforms like Booking.com and Hostelworld, improving guest satisfaction through proactive measures, and refining customer service processes. The ideal candidate will have 2+ years in customer service or travel, strong organizational skills, and be fluent in English and Spanish. The position offers real ownership and impact within a fast-paced environment.#J-18808-Ljbffr

  • Customer Journey

    hace 2 semanas

    Ferrol, España The Stoke Travel Co. A tiempo completo

    1 day ago Be among the first 25 applicantsAs The Stoke Brands Co continues to grow and evolve, we're looking for a Customer Journey & OTA Lead to support our dynamic team.The Customer Journey & OTA Lead is responsible for owning and continuously improving the full guest experience, from first interaction and pre-booking questions, through the trip itself,...