Customer Service Analyst
hace 2 días
Job Description SummaryThe Customer Service Analyst generates the best experience to all customers served through a deep customer knowledge, personalized and proactive attention.Handles inquiries, resolves customer issues, manages processes from order to invoice and ensures customer satisfaction.Be the first contact line for the sales force with central, making an exhaustive follow-up of the consultations and / or incidents generated in a client through this.Job DescriptionMajor AccountabilitiesManage incoming calls and promptly respond to customer inquiries, taking ownership of customer follow‑up and communication.Resolve customer complaints, identify and assess their needs to ensure customer satisfaction.Responsible for supporting sales representatives and channel partners in processing orders/returns; providing metrics/reports to Sales team.Provide feedback on the efficiency of oriented processes to improve the customer experience.Track orders, as well as resolve customer doubts about products, prices, delivery, availability and features.Manage the whole processes from order to invoice to hospitals.Stock situation analysis: Internal stocks and level of stock in the channel.Keep databases and related documents updated, including adherence to SOX-based controls.Collaborate with internal stakeholders across different functions, including Manufacturing, Sales, Logistics, and Finance, and offer support to customers and sales team members by providing information and creating reports.Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.Essential RequirementsMinimum Bachelor degree.Previous experience in customer service within structured international organizations.Familiarity with ERP systems and practices.Problem solving approach in order to ensure customer satisfaction.Fluent in Spanish. Good knowledge of English.Desirable RequirementsPrevious experience within the pharmaceutical industry.Knowledge of SAP and other IT tools.Skills DesiredAccounts Receivable, Calls Handling, Curious Mindset, Customer Care, Customer Experience, Customer Relationship Management (CRM) Software, Customer Requirements, Customer Service, Efficiency, Installations (Computer Programs), Microsoft Access, Microsoft Excel, Mobile Devices, Relationship Building, Sales, Salesforce Crm#J-18808-Ljbffr
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Customer Service Analyst
hace 2 días
sabadell, España Healthcare Businesswomen’s Association A tiempo completoJob Description Summary The Customer Service Analyst generates the best experience to all customers served through a deep customer knowledge, personalized and proactive attention. Handles inquiries, resolves customer issues, manages processes from order to invoice and ensures customer satisfaction. Be the first contact line for the sales force with central,...
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Customer Service Analyst
hace 23 horas
Sabadell, España Healthcare Businesswomen’s Association A tiempo completoJob Description Summary The Customer Service Analyst generates the best experience to all customers served through a deep customer knowledge, personalized and proactive attention. Handles inquiries, resolves customer issues, manages processes from order to invoice and ensures customer satisfaction. Be the first contact line for the sales force with...
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Customer Experience Analyst
hace 3 días
Sabadell, España Healthcare Businesswomen’s Association A tiempo completoAn association in healthcare is looking for a Customer Service Analyst in Sabadell, Spain. In this role, you will manage customer inquiries, ensure satisfaction, and support sales processes. The ideal candidate will have a Bachelor’s degree and previous experience in customer service within international organizations. Fluency in Spanish and a good command...
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Customer Experience Analyst
hace 2 días
Sabadell, España Healthcare Businesswomen’s Association A tiempo completoAn association in healthcare is looking for a Customer Service Analyst in Sabadell, Spain. In this role, you will manage customer inquiries, ensure satisfaction, and support sales processes. The ideal candidate will have a Bachelor’s degree and previous experience in customer service within international organizations. Fluency in Spanish and a good command...
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Internacional Customer Service
hace 5 días
Sabadell, España Hidroglobal A tiempo completo¿ Tienes experiencia en atención al cliente en entornos industriales? ¿ Te motiva trabajar en una empresa referente en soluciones hidráulicas para la gestión del agua? EnTodos los posibles candidatos deben leer con atención los siguientes detalles de este trabajo antes de presentar una candidatura.Hidroglobalbuscamos incorporar un/aInternacional...
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Management, Customer Service
hace 10 horas
sabadell, España Enterprise A tiempo completoJoin to apply for the Management, Customer Service & Sales - Sabadell role at Enterprise 2 days ago Be among the first 25 applicants Join to apply for the Management, Customer Service & Sales - Sabadell role at Enterprise Get AI-powered advice on this job and more exclusive features. Overview ¿Por qué Enterprise? Enterprise Mobility es una multinacional...
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Customer Service Rep. en Santa Perpetua con Inglés
hace 2 semanas
Sabadell, España Grupo Crit A tiempo completo**Descripción**: Importante e internacional empresa química, situada en Santa Perpetua, con un proyecto ambicioso, precisa de un Customer Service para incorporar en su equipo. **FUNCIONES**: - Cooperar y colaborar diariamente con clientes, departamentos internos y afiliados. - Recibir y cotejar todos los pedidos de terceros (artículos en stock y no en...
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Internacional Customer Service
hace 5 días
Sabadell, España Hidroglobal A tiempo completoEl rol implica gestionar pedidos internacionales, comunicarse con clientes, coordinar con equipos internos y resolver incidencias.
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Travel Consultant
hace 13 horas
Sabadell, España Paul Marlex A tiempo completoEstamos buscando un/a TRAVEL CONSULTANT! ✈️Desde Paul Marlex, colaboramos con una empresa consolidada y especializada en la gestión global y personalizada de servicios turísticos, viajes de negocios y eventos corporativos, que busca incorporar un/a TRAVEL CONSULTANT a su equipo. ¿Asesorar de forma personalizada a clientes y diseñar viajes a...
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Station Manager
hace 2 días
Sabadell, España Europcar A tiempo completoJob Description Join Our Team as a Station Manager – Lead, Manage, and Drive Success Are you a dynamic leader with a passion for operational excellence and customer satisfaction? We're looking for an experienced Station Manager to oversee the daily operations of our car rental station, manage a high-performing team, and ensure a smooth and efficient...
