LCA Support

LCA Support & Onboarding Specialist - French-speakingJoin to apply for the LCA Support & Onboarding Specialist - French-speaking role at One Click LCAWe are looking for a Support & Onboarding Specialist with 2-3 years of experience in Life Cycle Assessment (LCA) to join our fast-growing team. As part of the Customer Success function at One Click LCA and SimaPro, you will join a supportive, effective and mission-oriented team in a flexible, friendly work environment.Why One Click LCAWe have united the world’s leading sustainability solutions to accelerate the transition to a zero-carbon future. With One Click LCA & SimaPro now under one umbrella, we bring together the most trusted, science-based tools and expertise in the industry. Our combined platforms power environmental transparency, decarbonisation, and circularity across different industries and product value chains.By integrating deep methodological expertise with innovative, AI-driven technology, we enable organisations to measure, understand, and reduce environmental impacts with accuracy and efficiency. Our solutions empower companies to make better decisions for the planet at scale.Joining us means being part of a global, mission-driven team that is shaping the future of sustainability through the most influential tools, methodologies, and data in the market.This is a full-time, permanent position that can be performed remotely and is open to candidates based in European time zones.What you will doAs a Support & Onboarding Specialist, you are the first point of contact for SimaPro customers. You enable them to successfully reach their LCA goals using SimaPro and support them by troubleshooting technical issues. Your role would entail:Delivering customer support, trainings and onboardings on LCA to make them successful in their use of the SimaPro softwareHelping customers with their queries related to the software, technical questions about product LCAs, standards and impact assessment methodsEstablishing a trusting relationship with the SimaPro user and ensuring high levels of customer satisfactionStaying up to date with the platform and products inside out to be able to help customers troubleshoot and find the best ways of workingDevelop and update guidance and knowledge articles for internal audiences, as well as our customer help centreIdentify platform improvements and raise them to the Product Management teamsWhat you will bringAs a company that highly values diversity, curiosity, and collaboration, we are open to people from different professional and educational backgrounds. However, the ideal person for this role would fit the following criteria:Degree in engineering with a major or minor in environmental, mechanical, materials or similarHands‑on experience in LCA, product sustainability or related area is an advantage; experience with SimaPro is a mustExperience in technical support, product training and process documentation is an advantageAbility and motivation to become an expert in LCA softwareHigh customer and service orientation, with attention to detailAbility to quickly analyze client situations and to find the most suitable solution for themFast learning skills and a desire to improve constantlyExcellent communication skills, both externally and within the teamProficiency in English, as it is our working language, and French, native‑equivalentWhat we offerWork that contributes to a more sustainable futureSubstantial freedom – with no fixed hours and remote working supportedTechnical challenges, substantial responsibility and the chance to see the results of your workA dynamic, friendly, motivated and diverse team of professionals.Competitive compensation and bonus, team and company eventsReady to make an impact?We are eagerly waiting for your application until 31 December 2025. Applications are reviewed upon receipt, so please apply promptly to be considered.We train, equip and support the makers of a zero‑carbon future to tackle low‑carbon design, planning, manufacturing, and procurement using life‑cycle assessment to achieve zero.This is how we do it:We train everyone in the world to life‑cycle assessment via One Click LCA Academy for free.We provide software tools to decarbonize any project or product anywhere in the world.We create free resources and policy tools to power all the makers of zero‑carbon future.We aim to power one million users by 2035.We’re training tens of thousands of people for free annually via One Click LCA Academy.We provide One Click LCA Planetary, a free embodied carbon software for everyone.We author free policy papers and best practice guidelines for governments and businesses.We invested over 150 000 EUR in the creation of a surplus construction materials marketplace business to reduce site wastage and advanced regulations supporting this activity.We have invested 150 000 EUR in the construction of new primary wind power in Finland.We donate annually to a number of sustainability NGOs in line with our mission.We’re a proud signatory of the World Green Building Council Net Zero commitment and shall achieve zero carbon facilities by 2030.We’ve invested in primary wind power generation capacity to power our entire operations.We minimize travel emissions by supporting remote work and encouraging public transport.We do not serve meat in any company events or dinners and use plant‑based milk.We operate a paperless business.We have a very supportive, highly expert, and friendly team of colleagues.We leave staff a great deal of autonomy & freedom; you can get done what needs to get done.We have a low hierarchy and support an open flow of information.Our team is highly international and represents well over 20 nationalities.We work on the same mission together with our customers to create a zero‑carbon future.One Click LCA is a Helsinki‑based tech company decarbonizing construction and manufacturing with world‑leading, easy‑to‑use, and automated life‑cycle assessment (LCA) to calculate and reduce the environmental impacts of building, infrastructure, and renovation projects — as well as construction and other manufactured products. It also enables manufacturers to generate and publish third‑party verified EPDs and allows assessment of circularity, life‑cycle cost, and soon also biodiversity.One Click LCA is used in +170 countries. Its decarbonization platform includes a unique global database with +250,000 LCA datasets, and it supports +80 standards and certifications, including LEED, BREEAM, GRESB and other national regulations.One Click LCA was founded in Finland in 2001 and has a team of +230 people on all continents.Learn more at: levelNot ApplicableEmployment typeFull‑timeJob functionCustomer Service, Consulting, and TrainingIndustriesConstruction and Software DevelopmentReferrals increase your chances of interviewing at One Click LCA by 2xGet notified about new Support Specialist jobs in European Union.#J-18808-Ljbffr