Urgente Technical Support Engineer

hace 1 día


Madrid, España BLUETTI A tiempo completo

Job responsibilities Customer support: 1. Provide technical support to customers and answer product-related questions; 2. Quickly respond to customer needs through telephone, email, online chat and other channels; 3. Assist customers in solving technical problems in product installation and use. After-sales support: 1. Diagnose and analyze problems reported by customers; 2. Record and track problems to ensure that customer problems can be solved in a timely manner; 3. When necessary, work with the after-sales service team at the headquarters and provide solutions. Internal collaboration: 1. Work with R&D, product and operation teams to promote fundamental solutions to technical problems; 2. Provide customer feedback to help improve product functions and user experience. 3. Provide technical training and exhibition support for customers or internal teams; 4. Continuously learn the latest technology and product knowledge to maintain the improvement of technical support capabilities. Job requirements 1. Excellent communication and expression skills; 2. Good teamwork awareness; 3. Ability to work efficiently under pressure and have the ability to solve problems. Experience requirements 1. 1-3 years of experience in technical support or energy storage battery field is preferred; 2. Experience in customer service or technical training is preferred. Plus Driving license; Electrician certificate; Multi-language skills (English and Spanish).



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