Concierge
hace 2 semanas
Madrid, ES, 28232Talent PoolAbout the roleAs our Concierge, you will demonstrate an inherent understanding of guest needs and deliver excellent standards in service and hospitality, which surpass our guest’s aspirations, making it special right from the start and doing your utmost to make all guests feel welcome. You will also have a thorough & proven understanding of international guest profiles and a strong cultural awareness, which will enable them to intuitively adapt and vary their style of interaction with guests.Key responsibilitiesUnderstand, take personal accountability for and proactively live the Value Retail Vision for ‘world class’ Hospitality & ServiceWelcome guests at key touch-points within the Village or at pre-designated, high footfall locations outsideAnticipate, interpret and respond to the expressed and unexpressed needs of visiting guests in an effortless and efficient mannerAssist and advise guests with their travel arrangementsAssist and advise guests with a wider tourism and hospitality offer, such as booking live entertainment, sightseeing tours, cinema tickets and restaurants, making reservations on their behalf and arranging refreshments for themPromote all functions within the Visitor Centre relating to tourist information and the retail offerPromote and cross-sell all added services associated with the Village, e.g. baggage drop, valet parking, etc.Seamlessly operate all added value servicesProvide information about all Brands and the unique offer/promotions within the VillagePlan, improve and implement hospitality initiatives within the Visitor CentreProactively provide feedback and suggestions on the delivery of Hospitality or our services, which will enhance the guest experience and further raise our performance above their expectationsBe familiar with all Village operational policies & procedures, communicating these to guests when appropriateEngage with our CRM programme and achieve sign ups to our data baseUse and develop the Document Management System#J-18808-Ljbffr
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Conference Concierge
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Residential Concierge
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Madrid, España Conservatorium Hotel A tiempo completoResidential Concierge - 543369 - Residences - Full time - Mandarin Oriental Residences, Madrid **THE RESIDENCES** Mandarin Oriental has experienced exponential growth in the development of The Residences at Mandarin Oriental, in combination with hotels, to form complex mixed-use and stand-alone projects. Integral to the growth of the Mandarin Oriental...
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Residential Concierge
hace 4 días
Madrid, España Mandarin Oriental Hotel Group A tiempo completo**THE RESIDENCES** Mandarin Oriental has experienced exponential growth in the development of The Residences at Mandarin Oriental, in combination with hotels, to form complex mixed-use and stand-alone projects. Integral to the growth of the Mandarin Oriental footprint, Residences are a new paradigm, and as such require focused operational expertise. In...
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Concierge and Events
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Madrid, España Celebrity Cruises A tiempo completoThe Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine...
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Concierge and Events
hace 3 semanas
Madrid, España Celebrity Cruises A tiempo completoThe Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine...
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Concierge and events
hace 3 semanas
Madrid, España Celebrity Cruises A tiempo completoThe Concierge owns the guest's overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine...
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Concierge and Events
hace 3 semanas
Madrid, España Celebrity Cruises A tiempo completoThe Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine...
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Concierge (Temporary)
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Overnight Residential Concierge
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Overnight Residential Concierge
hace 2 semanas
madrid, España Mandarin Oriental Hotel Group Limited A tiempo completoSTRATEGIC INTENT The mission of this position is for the Overnight Residential Concierge to assume full responsibility for all aspects of residential services during the night shift, as well as for the overall resident lifestyle experience, both in the pre-opening and post-opening phases of the project. The ideal candidate will be proactive, creative, and...
