Safer Gambling Executive

hace 1 semana

Ceuta, España Rank International A tiempo completo

Job DescriptionThe Safer Gambling Executive supports the day-to-day operational delivery of safer gambling activities. The role focuses on executing reviews, monitoring alerts, maintaining accurate records, and interacting with customers under guidance, ensuring that safer gambling policies and procedures are consistently applied. This role within the Safer Gambling function is designed to build experience in customer protection, regulatory compliance, and responsible gambling practices, with clear progression toward an Analyst position. Monitoring & Case Handling Review customer accounts flagged for safer gambling concerns, following established procedures and guidance. Monitor alerts generated by systems or Customer Support and take appropriate action within defined thresholds. Escalate complex or high-risk cases to Analysts or Senior team members when required. Documentation & Record Keeping Maintain clear, accurate, and well-organised case notes to ensure full auditability and management visibility. Ensure all actions taken are properly recorded in CRM and internal tools. Customer Interaction Communicate with customers regarding safer gambling interactions in a clear, supportive, and professional manner. Promote responsible gambling behaviours and provide appropriate tools and information to customers. Operational Support Support the Safer Gambling team with daily operational tasks and workload management. Assist in preparing information for

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