Product Support Specialist
hace 4 días
As a Product Support Specialist within our EMEA team, you will play a key role in managing customer incidents, delivering high quality support, and helping to maintain and enhance the stability of our products, particularly across the customs and logistics ecosystem.This position supports our continued investment in strengthening product support following the integration of our Portuguese acquisition, Singeste. In this role, a skilled Portuguese speaking Product Support Specialist will provide technical customer support while working closely with our Product, Development, and Global Product Support teams to ensure fast, accurate issue resolution and outstanding customer outcomes.About WiseTech Global WiseTech Global is transforming the world of logistics through innovative technology. Our software powers complex supply chains across the globe, enabling logistics companies to operate more efficiently and with greater visibility.Joining WiseTech means working with industry‑leading experts and contributing to products that have a real‑world impact.Key Responsibilities Triage, investigate, and resolve Level 2/3 incidents across various modules.Document investigation steps, findings, and resolutions accurately.Manage critical outages, escalations, and major incidents.Provide timely communication to stakeholders.Answer and manage global inbound support calls.Build and maintain strong customer relationships.Handle customer escalations professionally.Knowledge & Process Improvement Create support content, including knowledge base articles and how‑to guides.Collaborate cross‑functionally with Product and Development teams.Participate actively in team stand‑ups and continuous improvement.Required Skills & Experience Language Requirements Technical & Functional Skills Strong troubleshooting skills; SQL, JSON, Python desirable.Experience in incident investigation and triage.Logistics or customs experience preferred.Soft Skills Excellent communication and documentation abilities.Commitment to continuous learning.Location This role is based in our Madrid office and reports into the Spanish Product Support Team Lead.Before you Apply From time to time, WiseTech Global may use an external service provider to assess applications on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.#J-18808-Ljbffr
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Product Support Specialist
hace 1 día
madrid, España WiseTech Global A tiempo completoAbout the Role As a Product Support Specialist within our EMEA team, you will play a key role in managing customer incidents, delivering high quality support, and helping to maintain and enhance the stability of our products, particularly across the customs and logistics ecosystem. This position supports our continued investment in strengthening product...
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Product Support Specialist
hace 2 semanas
Madrid, España WiseTech Global A tiempo completoAbout the RoleAs a Product Support Specialist within our EMEA team, you will play a key role in managing customer incidents, delivering high quality support, and helping to maintain and enhance the stability of our products, particularly across the customs and logistics ecosystem.This position supports our continued investment in strengthening product...
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Product Support Specialist
hace 25 minutos
Madrid, España WiseTech Global A tiempo completoAbout the Role As a Product Support Specialist within our EMEA team, you will play a key role in managing customer incidents, delivering high quality support, and helping to maintain and enhance the stability of our products, particularly across the customs and logistics ecosystem. This position supports our continued investment in strengthening product...
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Product Support Specialist
hace 1 semana
Madrid, España WiseTech Global A tiempo completoAbout the Role¿Tiene las cualificaciones y habilidades adecuadas para este trabajo? Descúbralo a continuación y pulse en "solicitar" para ser considerado.As a Product Support Specialist within our EMEA team, you will play a key role in managing customer incidents, delivering high quality support, and helping to maintain and enhance the stability of our...
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Product Support Specialist
hace 7 horas
Madrid, España WiseTech Global A tiempo completoAbout the Role¿Tiene las cualificaciones y habilidades adecuadas para este trabajo? Descúbralo a continuación y pulse en "solicitar" para ser considerado.As a Product Support Specialist within our EMEA team, you will play a key role in managing customer incidents, delivering high quality support, and helping to maintain and enhance the stability of our...
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Product Support Specialist
hace 1 semana
Madrid, España WiseTech Global A tiempo completoAbout the Role As a Product Support Specialist within our EMEA team, you will play a key role in managing customer incidents, delivering high quality support, and helping to maintain and enhance the stability of our products, particularly across the customs and logistics ecosystem. This position supports our continued investment in strengthening product...
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Portuguese-Speaking Product Support Specialist
hace 4 días
Madrid, España WiseTech Global A tiempo completoA global logistics technology company is seeking a Product Support Specialist in Madrid, Spain. The role involves managing customer incidents, delivering high-quality support, and enhancing product stability within customs and logistics. Additionally, the ideal candidate should be fluent in Portuguese and collaborate closely with Product and Development...
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Portuguese-Speaking Product Support Specialist
hace 7 horas
Madrid, España WiseTech Global A tiempo completoA global logistics technology company is seeking a Product Support Specialist in Madrid, Spain.No espere a enviar su solicitud después de leer esta descripción; se espera un gran volumen de candidaturas para esta oportunidad.The role involves managing customer incidents, delivering high-quality support, and enhancing product stability within customs and...
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Product Support Specialist
hace 4 días
Madrid, España WiseTech Global group A tiempo completoA logistics technology company with an office in Madrid is seeking a Product Support Specialist to manage customer incidents and deliver high-quality support across logistics software. This role emphasizes strong troubleshooting skills, particularly in SQL and Python, and aims to foster customer relationships while ensuring timely communication and...
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Product Sales Support Specialist
hace 2 semanas
madrid, España GroTech Search A tiempo completoSales Product Specialist - (B2B SaaS – Hospitality Tech) Location : Remote / Hybrid Please note this role will focus on the DACH market and requires a professional level of German language skills Their platform helps hotels and lodging providers significantly increase direct bookings and drive meaningful revenue growth. With thousands of customers globally...
