Customer Service Analyst
hace 11 horas
Job Description Summary The Customer Service Analyst generates the best experience to all customers served through a deep customer knowledge, personalized and proactive attention. Handles inquiries, resolves customer issues, manages processes from order to invoice and ensures customer satisfaction.Be the first contact line for the sales force with central, making an exhaustive follow-up of the consultations and / or incidents generated in a client through this.Job Description Major accountabilities: Manage incoming calls and promptly respond to customer inquiries, taking ownership of customer follow-up and communication. Resolve customer complaints, identify and assess their needs to ensure customer satisfaction. Responsible for supporting sales representatives and channel partners in processing orders / returns; providing metrics/ reports to Sales team. Provide feedback on the efficiency of oriented processes to improve the customer experience. Track orders, as well as resolve customer doubts about products, prices, delivery, availability and features. Manage the whole processes from order to invoice to hospitals. Stock situation analysis: Internal stocks and level of stock in the channel. Keep databases and related documents updated, including adherence to SOX-based controls. Collaborate with internal stakeholders across different functions, including Manufacturing, Sales, Logistics, and Finance, and offer support to customers and sales team members by providing information and creating reports. Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt. Essential Requirements: Minimum Bachelor degree. Previous experience in customer service within structured international organizations. Familiarity with ERP systems and practices. Problem solving approach in order to ensure customer satisfaction. Fluent in Spanish. Good knowledge of English. Desirable requirements: Previous experience within the pharmaceutical industry. Knowledge of SAP and other IT tools. Skills Desired Accounts Receivable, Calls Handling, Curious Mindset, Customer Care, Customer Experience, Customer Relationship Management (CRM) Software, Customer Requirements, Customer Service, Efficiency, Installations (Computer Programs), Microsoft Access, Microsoft Excel, Mobile Devices, Relationship Building, Sales, Salesforce Crm
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Customer Service Analyst
hace 10 horas
Barcelona Gran Vía, España Novartis A tiempo completoJob Description SummaryThe Customer Service Analyst generates the best experience to all customers served through a deep customer knowledge, personalized and proactive attention. Handles inquiries, resolves customer issues, manages processes from order to invoice and ensures customer satisfaction.Be the first contact line for the sales force with central,...
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Customer Service Analyst
hace 8 horas
Barcelona Gran Vía, España Novartis A tiempo completoBandLevel 3Job Description SummaryThe Customer Service Analyst generates the best experience to all customers served through a deep customer knowledge, personalized and proactive attention. Handles inquiries, resolves customer issues, manages processes from order to invoice and ensures customer satisfaction.Be the first contact line for the sales force with...
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Customer Service Data Mastery Analyst
hace 6 días
barcelona, España coty A tiempo completoA leading beauty company in Barcelona is seeking a Customer Service Master Data Analyst to manage master data processes and ensure data accuracy. The ideal candidate will have a degree in Data Management, 2-4 years of relevant experience, and proficiency in SAP. Key responsibilities include overseeing data quality from the Shared Service Center and...
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Barcelona, España Blu Selection A tiempo completoOur client - a luxury automotive brand - is creating their Customer Interaction Center from scratch and they are looking for a Workforce Analyst to revolutionize their customer service quality. For this, we are looking for someone with previous experience in workforce analytics/optimization in the (luxury) customer service industry. By actively joining the...
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Quality Assurance Analyst, Customer Service
hace 7 días
Barcelona, España Dow Jones A tiempo completoJob Description : The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street...
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customer service business technololgy analyst
hace 8 horas
Plegamans, Barcelona provincia, España Mango A tiempo completoEn Mango vestimos de pasión todo lo que hacemos. Con origen en Barcelona y presencia en más de 120 países, inspiramos al mundo con creatividad, innovación y autenticidad.Nuestro equipo multicultural es el motor de nuestro éxito. Nos enorgullece llevar la moda más allá, conectando nuestro estilo único con personas de todo el mundo.En Mango inspiramos...
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Barcelona, España Coty Inc. A tiempo completoREQ ID 94605 POSTED Jul 23, 2025 FUNCTION Customer Service LOCATION Barcelona Hub, B, ES, 08018 CUSTOMER SERVICE MASTER DATA ANALYST FRENCH AND ENGLISH SPEAKER **LOCATION**: BARCELONA, SPAIN ABOUT COTY We are Coty, one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, and skin and body care. Coty...
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Quality Assurance Analyst, Customer Service
hace 2 días
Barcelona, España Dow Jones A tiempo completoThe Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron’s,...
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Barcelona, España Blu Selection A tiempo completoTasks Your responsibilities and impact as a Customer Service Workforce Analyst for a Luxury Automotive Brand will be: - Scheduling and managing training sessions - Implementing regular coaching sessions based on QA-feedback & QM-results - Calculating effort based on previous volumes, expected volumes and scope - Derive FTE demand based on calculated effort -...
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Workplace Solutions
hace 2 días
Barcelona, España JPMorganChase A tiempo completo**JOB DESCRIPTION** If you are seeking a client facing role that promotes exceptional customer service and innovation this may be the position for you. As a Customer Service Analyst within JP Morgan Workplace Solutions, you will be a prominent point of contact for our participants. This client-facing role promotes exceptional customer service and...
