Customer Success Partner Senior Advisor

hace 4 semanas


Madrid, España SAP A tiempo completo

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.  We help the world run better. At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. YOUR FUTURE ROLE As a Senior Customer Success Manager, you will play a pivotal role in fostering trusted relationships with your clients, measured through revenue growth, retention, and relationship health. In this senior position, you will bring your expertise to guide our Spanish but also international across other Markets units clients on their journey with SAP Concur, ensuring they feel supported in achieving their strategic goals by leveraging industry insights and best practices. This role offers the opportunity to demonstrate leadership, mentor peers, and refine your unique talents in a dynamic, client-centric environment. Developing and maintaining strong executive-level relationships with each client through regular and strategic interactions. Preparing and delivering impactful, data-driven client business reviews. Building and executing a strategic territory plan to proactively engage clients throughout their lifecycle. Acting as a trusted advisor by offering deep industry expertise and extensive knowledge of SAP Concur products. Collaborating closely with Sales teams to identify and capitalize on new growth opportunities. Ensuring portfolio excellence through comprehensive risk forecasting and management. Consistently achieving retention and revenue growth targets, with a focus on long-term client success. Driving thought leadership within the team and participating in advanced training and professional development programs. Leading and contributing to process improvement initiatives and organizational growth projects. YOUR PROFILE Fluency in Spanish and English. Portuguese or Turkish being a plus 5+ years of professional experience in



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