Support Specialist
hace 2 días
Support Specialist - Developer components (m/f/d) Responsibilities Providing 1st and 2nd level support for our international customers Recording and processing of support cases in our Customer Service tool, considering our Service Level Agreements (SLAs) Proactively contributes to finding solutions in close collaboration with 3rd level support as needed Preparing support documentation, e.g., FAQs, Knowledge Base articles Proactive contributions to improving our support processes Keeping expertise up to date by continuous familiarisation with new product versions, e.g., by participation in product testing and review meetings Processing user feedback for product development and Product Management to improve customer satisfaction Ongoing close cooperation with the development and Product Management teams Supporting the development team in writing tutorials and code samples Qualifications IT‑related university degree, apprenticeship, or several years of practical experience in the IT professional domain Very good comprehension skills for quick familiarisation with the PTV product world and the use cases of our customers Interest in road logistics use cases Customer focus and strong communication skills Language skills: fluency in English, both written and spoken; communicating clearly in German Creativity in finding solutions and the ability to prioritise tasks independently Ideally, practical experience in the field of road logistics and its challenges Good programming skills in Java, JavaScript, C# or another high‑level programming language Ideally, practical experience in web client development with web services and REST APIs Why us? Here you can find our benefits: Further information Company: PTV Logistics GmbH Conditions: 40 hours per week, unlimited, full-time Contact Person Freyja AspacherSenior Talent Acquisition Manager About Us PTV Logistics - a leading global software company for transportation logisticsWe calculate and optimise route planning for logistics companies with record‑breaking algorithms to maximise time and cost savings. With more than 40 years of experience, we help to put theory into practice Interested? Then take a look at our website: Seniority level Entry level Employment type Contract Job function Engineering and Information Technology Industry: Software Development Referrals increase your chances of interviewing at PTV Logistics by 2x Sign in to set job alerts for “Support Developer” roles. Madrid, Community of Madrid, Spain 5 days ago Cologne, North Rhine-Westphalia, Germany 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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