Partner Accelerator- EMEA

Partner Accelerator – EMEA Role at Ciena As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Your Role Responsible for overall execution of the Partner Program and Partner Sales support within the EMEA Region. This integral team member will manage the individual program plans into an overall business plan; develop, track and manage partner priorities and assist with funnel development and closure. Your Responsibilities Partner Program Develop simplified resources for internal teams to understand and leverage existing partner programs (e.g. Opportunity Registration, NFR, etc.) Establish clear points of contact and escalation paths for internal program and processes inquiries. Business Plan Facilitation: Assist partners with template creation (branding, formatting) and administrative tasks (submission, approvals). Support the development of post-training follow-up mechanisms for enablement activities (Planner Plus, Quote Plus, webinars, etc.) to measure effectiveness and sustain partner engagement. Viewed internally as a CPNe Champion and as such, will be measured by partner program adoption rate, and operational success within the partner market. Develop program processes and templates required to fulfill the measured requirements. Work as part of the Regional Partner Team to ensure efficient execution, strategic alignment and consistency. Lead onboarding activities with new partners and new employees within existing partners. For new partners assist with contract submission and completion. Guide partners through onboarding and ramp process to ensure program fluency and enablement velocity. Document and share regional feedback on program elements/processes with GPO program owners. Participate in regional internal and partner team calls/meetings as required. Assist with preparation of slide presentation content to support GPO initiatives. Prepare weekly, monthly and quarterly partner activity reports. Partner Sales Support Create and manage the operational metrics for the relevant Regional Partner Leader and Partner Primes in region and partner success/level attainment. Work closely with Business Data Analyst to create/capture key metrics in dashboards. Provide comprehensive support for deal registration, including background processes and proactive engagement with partners potentially facing submission challenges. Commercial Management Assistance: Streamline and expedite the commercial management approval processor price adjustments on smaller deals with regional channel