Sr Field Service Engineer

OverviewBring more to life.¿Quiere enviar su solicitud? Lea toda la información sobre este puesto a continuación y luego pulse el botón de solicitar.Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Microsystems, one of Danaher's 15 operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.You’ll thrive in a culture of belonging where you and your unique viewpoint matter.And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.Shape the Future with Us At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions.With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions.Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges.Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what's possible.Learn about the Danaher Business System which makes everything possible.The Field Service Engineer is responsible for ensuring quick resolution of complex customers challenges and empowering team members with their functional knowledge.ResponsibilitiesWorking across all levels of the business, playing a key role in contributing to the growth of overall business beyond service as well.Collaborating with team members at the point of impact and across the organization.Identifying and implementing opportunities to improve, while also operating as a change agent to ensure processes and standard work are being sustained and effective.Reporting to the Iberia Service Manager and part of the Iberia Service Team.Being based in Madrid, but the role will be fully remote.Delighting customers through timely and competent response to their needs, coupled with clear communication.Collaborating closely with the Service Team to ensure all customers in the region are provided a professional after-sales service.Supporting Sales Representatives in activities such as installations and demo/exhibitions.Conducting service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts.Responding to customer support calls within an assigned territory.Diagnosing system failures and determining the most cost-effective solution.Escalating complex issues to a greater level of technical support or quality reporting system.Helping the organization grow by high quality support of existing customers and identifying new customers and opportunities during field time.QualificationsBachelor’s Engineer Degree Required or similar.Fluent in English and Spanish.Excellent Microsoft Office application skills (Word, Excel, PowerPoint).Strong communication skills.Ability to travel within the Spain Central Region and eventually to the rest of Regions in Iberia (up to 70% travel).Must have a valid driver's license with an acceptable driving record.Ability to lift, move or carry equipment & tools.Previous experience in handling repairs, calibrations, upgrades and allied tasks.Networking, influencing, and communicating effectively across functions and at all levels.Excellent visual, written, and other communication skills.Training and/or coaching experience.Experience in maintaining, applying global processes.Track record of delivering standardization, simplification and continuous improvement across key business areas.Experience in working in a matrix organization including building relationships remotely and cross culturally.BenefitsComprehensive benefit programs including health care, paid time off, life insurance, pension plan, ticket restaurants, and discount benefits webpage.Bonus/incentive pay eligibility.Opportunities to design a better, more sustainable workforce.Perks available through Danaher Benefits Info.Additional InformationLI-KS1 Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.Check out our benefits at Danaher Benefits Info.We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.For more information, visit .#J-18808-Ljbffr