SalesForce Business Analyst
hace 2 días
Join to apply for the SalesForce Business Analyst role at pasiona Descripción del puesto / Funciones The service provider’s personnel will serve as a Genesys Expert, the main objective is to support entities design, implement, and optimize Genesys contact center solutions integrated with AI/GenAI capabilities to support transformational customer service strategies. Drive innovation through AI‑driven automation such as chatbots, virtual assistants, or predictive analytics, ensuring seamless, intelligent customer interactions across all channels, while supporting the digital evolution of our global organization. Deliverables Leading initiatives for new AI modules or features within Genesys to support innovation and digital transformation efforts. Collaborating with stakeholders from different entities to understand local Contact Center processes and translating these into scalable, AI‑enabled solutions aligned with global digital transformation strategies. Support in developing and managing contact routing logic, IVR flows, and automation workflows that leverage AI to predict customer needs, reduce handle times, and improve first contact resolution. Support the integration of Genesys with telephony infrastructure, CRM systems, and AI platforms to create intelligent, omnichannel customer journeys. Supporting the deployment and continuous improvement of AI‑powered chatbots, virtual assistants, and machine learning models for customer service enhancement. Conducting training and knowledge
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Remote Salesforce Business Analyst — EU/Europe
hace 2 días
España All European Careers A tiempo completoAn international organization is urgently seeking a Salesforce Business Analyst for a remote position within Europe. Ideal candidates should have over 5 years of Salesforce experience, proficiency in SFDX, and certifications are highly regarded. Responsibilities include developing business requirements, creating reports, and supporting user training. This...
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Technical Business Analyst
hace 2 semanas
España EIS Group, Inc. A tiempo completo**This is a Remote / Work From Home Opportunity. We anticipate this role to have 30-40% travel annually once it becomes safe** The **Technical Business Analyst **requires exceptional communication and problem-solving skills, being able to triage and resolve issues working with other teams working on and offshore, and client teams. You are a critical member...
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Business Systems Analyst
hace 3 días
España Denodo Technologies A tiempo completoCompany Description **Job Description**: **Business Systems Analyst** - Analyse the structure of Denodo, how it uses technology and what its goals are - Along with various departments, develop the business requirements leading to writing business cases - Understand system capabilities and business requirements, and drive standard & scalable solutions....
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Business Analyst
hace 2 días
España eTeam, Inc. A tiempo completoJob Title: Business Analyst Location: Spain ( Remote based) Contract: 6 Months with possibility of extension Job Summary: This role is for a business analyst in one of our country project teams. This role is to work as a liaison among stakeholders and SMEs to elicit, analyse, communicate and validate requirements for changes to business processes, policies...
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Business Analyst
hace 2 semanas
España Santander A tiempo completoBusiness Analyst - SGT&O Málaga Málaga, Spain **WHAT YOU WILL BE DOING** **SGT&O **is looking for a BUSINESS ANALYST, based in our MALAGA office.** **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** **Santander Global Technology & Operations (SGTO) **is the team of technology and operations at Santander. We are convinced of the importance of technology that...
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Business Analyst, 100% En remoto
hace 3 semanas
España PANEL Sistemas Informáticos A tiempo completoBusiness Analyst ¡Estamos contratando! Posición: Business Analyst Ubicación: remoto Experiencia: +3 años ¿Qué buscamos? Background técnico: Capacidad para conectar negocio y tecnología. Mentalidad proactiva: Anticipar retos y proponer soluciones. Bridge Business IT: Recopilar requisitos funcionales y no funcionales. Diseño...
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Senior Business Analyst SEPA
hace 4 días
españa Virtusa Corporation A tiempo completoJob description Senior Business Analyst - Payments & Digital Channels Location: Spain | Hybrid Model Company: Virtusa About Virtusa Virtusa is a global IT consulting and engineering-first company that partners with leading banks and financial institutions to deliver large-scale digital transformation. Known for its collaborative culture, strong work-life...
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Senior Business Analyst
hace 6 días
españa Hitachi, Ltd. A tiempo completoLocation: Barcelona, Spain Job ID: R Date Posted: Company Name: HITACHI ENERGY SPAIN, S.A.U. Profession (Job Category): IT, Telecom & Internet Job Schedule: Full time Remote: No Job Description Hitachi Energy, High Voltage Products is implementing Digital solutions to improve efficiency and quality. These are cloud-based solutions that will be used by all...
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Business Analyst
hace 3 días
España Digital Virgo A tiempo completo¿Quiénes somos? El Grupo Digital Virgo es especialista mundial en pagos móviles a través de soluciones de facturación de operadores de telecomunicaciones. Respondiendo así, a la creciente necesidad de pagos digitales utilizando un canal transaccional simple que es rápido, seguro y está disponible en todo el mundo. Cuando te unes a Digital Virgo, te...
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Business Analyst
hace 3 días
España Digital Virgo A tiempo completo¿Quiénes somos?El Grupo Digital Virgo es especialista mundial en pagos móviles a través de soluciones de facturación de operadores de telecomunicaciones. Respondiendo así, a la creciente necesidad de pagos digitales utilizando un canal transaccional simple que es rápido, seguro y está disponible en todo el mundo. Cuando te unes a Digital Virgo, te...