Customer Service Agent

hace 1 día

Fuengirola, España Sector Alarm España A tiempo completo

OverviewWith over 300 enthusiastic employees from all over Europe, our award-winning customer service center in Fuengirola, Spain, has allowed us to offer our clients the best customer service solutions.Do you like customer relations? Do you want to join an international and dynamic environment under the sun of the Costa del Sol? Join usYour role will be to answer our Spanish customers’ requests by phone, email, and chat. The key mission is to listen to the needs of the customers and to offer them the best possible solution.This is not a remote position.Your duties include:Providing a first level of technical responseBooking maintenance slots for our customersProposing billing solutionsTo work closely with various departments at a fast pace in a multi-faceted environmentWhat we are looking for:You speak Spanish at a native level, both spoken and writtenYou have a good command of English, both spoken and writtenIt is desirable if you speak additional languages (Portuguese, French, Italian)You have experience in a customer service-related fieldYou have good elocution and active listening skillsYou are comfortable with computers and the telephone as your primary work toolsWhat we offer:Full-time position, 39 hrs/week with shifts from 09:00 to 17:00 Monday to Friday (including occasional weekend shifts)Exhaustive 4-week onboarding program to settle in your new roleFree lunch, breakfast, fruits and coffee at the officeOpportunity to join a fast-growing companyRelocation assistance, we try to make the move easyBenefit package, including an inclusive environment, team buildings, sport activities & much moreIf you would like more information on customer service - check out our Instagram

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