Booking Conversion Team Lead
hace 1 día
We are the largest chain of ortho clinics with fully digital processes. We have revolutionized the invisible orthodontic sector with the best team of professionals specialized in making people smile and using the latest technology for the diagnosis, treatment, and follow-up of all cases. We are looking for an enthusiastic Booking Conversion & Patient Care Team Leader who will be an important part of a hard-working, fast-growing team. Internacional team We are an inclusive company. Coffee & snacks every morning. New and bright office; it also has a gym for employees. Monday to Saturday Stable Team Lead (TL): Present on Saturdays Lead booking conversion assigned market/s. Ensure the highest standard of customer care is delivered and maintained in all aspects of the booking conversion function, including (but not limited to): inbound and outbound call management, complaints, appeals, and grievances processes. Create up-to-date training materials with clear processes and procedures. Ensure call volume forecasts and planning requirements are built to manage peak volume periods to ensure delivery of all KPIs. Analyze statistical service data with QA to review metrics and quality results, establish goals/targets, and focus on areas of opportunity and development. Supervise that the standard of the patient care department is delivered and maintained in all aspects of the Customer/Patient Care Service function, including (but not limited to): inbound and and outbound call management, complaints, appeals, grievances processes, etc This position will be responsible for coaching, developing, performance, and up-skill training. 1 year of experience leading a team in a similar position within Customer Service working in an international environment. ~ Dutch + English ~ You are recognized for your team spirit, your interpersonal and writing skills ~
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Booking Conversion Team Lead
hace 1 semana
Barcelona, Barcelona, España Impress A tiempo completoWe are Impress. We believe everyone deserves a smile they'll love.We are the largest chain of ortho clinics with fully digital processes. We have revolutionized the invisible orthodontic sector with the best team of professionals specialized in making people smile and using the latest technology for the diagnosis, treatment, and follow-up of all cases.We are...
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Booking Conversion Team Lead
hace 3 días
Barcelona, España Impress A tiempo completoWe are the largest chain of ortho clinics with fully digital processes. We have revolutionized the invisible orthodontic sector with the best team of professionals specialized in making people smile and using the latest technology for the diagnosis, treatment, and follow-up of all cases. We are looking for an enthusiastic Booking Conversion & Patient Care...
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Booking Conversion Team Lead
hace 3 días
Barcelona, España Impress A tiempo completoWe are Impress. We believe everyone deserves a smile they'll love. Envíe su CV y cualquier información adicional requerida después de haber leído esta descripción, haciendo clic en el botón de solicitud.We are the largest chain of ortho clinics with fully digital processes. We have revolutionized the invisible orthodontic sector with the best team of...
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Booking conversion team lead
hace 3 días
Barcelona, España Impress A tiempo completoWe are Impress. We believe everyone deserves a smile they'll love. We are the largest chain of ortho clinics with fully digital processes. We have revolutionized the invisible orthodontic sector with the best team of professionals specialized in making people smile and using the latest technology for the diagnosis, treatment, and follow-up of all cases. We...
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Booking Conversion Team Lead
hace 3 días
Barcelona, España Impress A tiempo completoWe are Impress. We believe everyone deserves a smile they'll love. Envíe su CV y cualquier información adicional requerida después de haber leído esta descripción, haciendo clic en el botón de solicitud.We are the largest chain of ortho clinics with fully digital processes. We have revolutionized the invisible orthodontic sector with the best team of...
-
Booking Conversion Team Lead
hace 3 días
Barcelona, España Impress A tiempo completoWe are Impress. We believe everyone deserves a smile they'll love. We are the largest chain of ortho clinics with fully digital processes. We have revolutionized the invisible orthodontic sector with the best team of professionals specialized in making people smile and using the latest technology for the diagnosis, treatment, and follow-up of all cases. We...
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Booking Conversion Team Lead
hace 1 día
Barcelona, España Impress A tiempo completoWe are Impress. We believe everyone deserves a smile they'll love. We are the largest chain of ortho clinics with fully digital processes. We have revolutionized the invisible orthodontic sector with the best team of professionals specialized in making people smile and using the latest technology for the diagnosis, treatment, and follow-up of all cases. Si...
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Booking Conversion Team Lead
hace 1 día
Barcelona, España Impress A tiempo completoWe are Impress. We believe everyone deserves a smile they’ll love. We are the largest chain of ortho clinics with fully digital processes. We have revolutionized the invisible orthodontic sector with the best team of professionals specialized in making people smile and using the latest technology for the diagnosis, treatment, and follow-up of all cases. We...
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Booking Conversion Team Lead
hace 1 día
Barcelona, España Impress A tiempo completoWe are Impress. We believe everyone deserves a smile they'll love. Envíe su CV y cualquier información adicional requerida después de haber leído esta descripción, haciendo clic en el botón de solicitud. We are the largest chain of ortho clinics with fully digital processes. We have revolutionized the invisible orthodontic sector with the best team of...
-
Booking Conversion Team Lead
hace 1 día
Barcelona, España Impress A tiempo completoWe are Impress. We believe everyone deserves a smile they’ll love. We are the largest chain of ortho clinics with fully digital processes. We have revolutionized the invisible orthodontic sector with the best team of professionals specialized in making people smile and using the latest technology for the diagnosis, treatment, and follow-up of all cases....
