MANAGER CUSTOMER BUSINESS PERFORMANCE

Welcome to this recruitment process with Vueling Applying is your first step to having the opportunity to join the first Top Employer airline in Europe. Great and passionate people who collaborate, support and complement each other's skills. We are one of Europe's leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy. Drive cost efficiency and value creation within the customer area, optimising processes, managing contracts, and identifying opportunities for savings, revenue generation, and NPS improvement, ensuring full cost visibility and mitigating financial risks, in order to enhance operational effectiveness and customer experience. Establish a structured financial planning approach that ensures resource allocation aligns with corporate efficiency goals and supplier agreements support cost-effectiveness. Create a sustainable financial framework where customer operations achieve efficiency gains without negatively impacting service quality. Provide data-backed recommendations that support investment decisions, ensuring new initiatives are financially viable and operationally sustainable. Introduce financially sound commercial models that improve profitability and streamline cost structures while supporting customer-centric business objectives. Maintain supplier accountability, drive compliance, and identify areas for negotiation or performance improvement, reducing financial and operational risks. Secure favourable commercial agreements that optimise supplier cost structures and enhance contractual efficiency. Enable continuous, data-driven financial tracking, ensuring decision-makers have real-time insights to manage cost structures effectively. Empower leadership with strategic financial insights, ensuring commercial viability aligns with customer operational needs. Support strategic decision-making, optimise resource allocation, and implement cost-effective initiatives that improve service accessibility, operational performance, and customer satisfaction while ensuring investments align with business priorities. Increase process efficiency, minimise operational delays, reduce unnecessary costs, and ensure a seamless and high-quality service experience for customers. Enhance financial oversight, prevent unnecessary expenditures, improve cost transparency, and establish robust monitoring mechanisms that strengthen financial accountability and operational integrity. Oversee all customer commercial activities, including defining Business Plan (BP), Financial Plan (FP), and Capital Expenditure (CapEx) requirements, while managing supplier contracts, Service Level Agreements (SLAs), and tendering processes. Develop and implement a commercial strategy that proactively identifies cost-saving opportunities while maintaining high customer service standards and long-term business viability. Act as a key resource for evaluating new customer projects, conducting financial modelling, and supporting business case development to assess the impact on cost, revenue, NPS, and operational feasibility. Identify and implement innovative commercial strategies within customer functions, working cross-functionally to enhance revenue potential and operational cost efficiency. Centralise and monitor supplier performance, conducting structured evaluations to ensure SLAs, financial metrics, and contractual obligations are consistently met. Support contract negotiations or amendments by conducting financial impact assessments and scenario analysis to determine value creation potential. Design and implement financial monitoring frameworks, dashboards, and automated reporting solutions that provide clear visibility into commercial performance. Act as a financial and commercial advisor to customer leadership teams, providing cost insights and value-driven recommendations that optimise cost structures and enhance service efficiency. Evaluate the needs of multiple departments and develop solutions that drive cost savings, enhance operational efficiency, improve customer access to services, and deliver a better overall customer experience, while building and presenting data-driven business cases to justify investments or changes, ensuring alignment with broader business goals. Streamline workflows by identifying and eliminating inefficiencies, recommending automation where feasible, and optimising processes to enhance operational speed, reduce costs, and maintain service quality. Identify areas where cost leakage or inefficiencies may occur due to lack of visibility, outdated processes, or uncontrolled spending, proactively flagging risks and recommending corrective actions such as audits, improved tracking mechanisms, or new data monitoring processes to ensure financial control and accountability across the customer area. Finance Team – To collaborate on defining financial planning (BP, FP, CapEx), cost control mechanisms, and month‑end reporting. Supplier Performance Management (SPM) Team – To coordinate supplier contracts, SLAs, and procurement strategies, ensuring commercial effectiveness. Customer Insights & Data Team – To align commercial decisions with data‑driven insights, optimising cost strategies based on financial performance trends. Customer Operations Team – To ensure financial plans and commercial strategies support operational objectives and customer experience initiatives. Investment Committee – To provide financial assessments and business cases that justify customer‑related investments. Suppliers and Service Providers – To negotiate contract terms, ensure performance compliance, and maximise financial value from supplier agreements. Regulatory and Compliance Teams (if applicable) – To ensure adherence to industry regulations, financial governance policies, and contractual best practices. Benchmarking and Industry Networks – To compare financial performance against industry standards and identify cost‑saving opportunities. Degree in Finance, Economics, Business Administration, Supply Chain Management, Minimum 5‑7 years of experience in commercial roles involving financial management, cost optimisation, and supplier contract oversight. English and Spanish C1 People Manager 4 The Top Employers Institute programme certifies organisations based on the participation and results of their HR Best Practices Survey. This survey covers six HR domains consisting of 20 topics including People Strategy, Work Environment, Talent Acquisition, Learning, Diversity, Equity & Inclusion, Wellbeing and more.