Client Specialist

Position TitleClient Specialist/ Support Worker / Recovery Support AssistantSea Recovery Centre – Sotogrande / San Roque, SpainRole OverviewThe Support Worker provides day-to-day non-clinical support, structure, and engagement for clients throughout their stay at Sea Recovery Centre.This role combines recovery support, hospitality, and lifestyle coordination, ensuring clients feel supported, engaged, safe, and cared for from arrival and admission through to departure. A key element of the role is actively engaging and entertaining clients in a recovery-appropriate way, preventing isolation or boredom while maintaining professional boundaries.The Support Worker does not provide therapy or medical treatment and works under the direction of the Lead Support Worker.⸻Key Responsibilities1. Client Engagement, Entertainment & Daily ExperienceActively engage and accompany clients on a daily basis, providing appropriate social interaction and structured activity.Organise and participate in group trips, outings, and excursions, acting as:• A guide• A facilitator• A positive, motivating assistantEnsure activities are:• Recovery-appropriate• Safe and well-organised• Aligned with individual recovery plansMonitor client engagement levels to ensure clients are not bored, isolated, or disengaged.⸻2. Client Journey Support (Arrival to Departure)Support the entire client journey, including:• Airport arrivals and departures• Orientation and admission support• Day-to-day guidance throughout the stay• Discharge and departure coordinationProvide a calm, welcoming, and professional presence at all stages.Ensure each client feels personally cared for and supported.⸻3. Appointment, Transport & Logistics SupportDrive or escort clients to:• Therapy sessions• Medical appointments with third-party providers• Airport transfers• Approved external activitiesEnsure punctuality, discretion, and safety during all transportation.Coordinate closely with reception and the support team.⸻4. Daily Recovery Support & Structure• Support clients in following daily recovery schedules.• Encourage participation in therapy, wellness activities, and structured time.• Reinforce therapeutic guidance provided by clinicians without providing therapy.⸻5. Observation & Reporting (Non-Clinical)• Observe and report changes in mood, behaviour, and engagement.• Escalate concerns promptly to the Lead Support Worker.• Maintain clear professional boundaries: support and observation only.⸻6. Emotional Support Within Clear Boundaries• Provide appropriate emotional support through presence, listening, and grounding.• De-escalate distress without engaging in therapeutic interventions.⸻7. Safeguarding & Client Safety• Follow safeguarding protocols and escalation procedures.• Maintain awareness of client safety at all times.• Respond appropriately to incidents in coordination with senior staff.⸻8. Practical Support & Client ComfortAssist with practical needs such as:• Shopping for essentials• Day-to-day logistical supportEnsure client comfort while maintaining respectful boundaries.⸻9. Documentation & Handover• Complete daily notes, shift handovers, and incident reports accurately and on time.• Ensure documentation is factual and GDPR-compliant.⸻10. Service Excellence & Client Satisfaction• Deliver exceptional client service at all times.• Proactively address client needs and reasonable requests.• Contribute to a positive, engaging, and supportive environment.Ensure each client feels:• Looked after• Engaged• Respected• Valued⸻11. Teamwork & Professional Conduct• Work collaboratively with the support team and reception.• Maintain discretion, confidentiality, and professionalism at all times.• Represent Sea Recovery Centre in line with its premium brand standards.⸻Reporting LineReports to the Lead Support WorkerWorks in coordination with Reception and under the therapeutic guidance of the Lead Therapist