Senior Implementation Specialist

Location BarcelonaEmployment Type Full timeLocation Type HybridDepartment SalesAbout Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.Visit to learn more.The Team The Implementation Team is responsible for the onboarding of all our Premium and Pro customers on the Perk platform, and providing recommendations to optimize the client experience. We guide new customers from signup to launch, providing consultative, administrative, technical, and educational support to maximize the client’s experience with the Perk platform.The Role As a DACH Senior Implementation Specialist (Sr IS), you are a platform expert who gets to know your clients’ needs, and provide proactive recommendations and support them throughout their onboarding by flexing your strong change management skills. In this role you’ll use your platform expertise and stakeholder management skills to build a bridge between platform capabilities and client expectations.By producing a solid rollout plan that accurately covers the scope of the specific client’s needs, including immediate travel and a long term success, you’ll take a visible position of ownership and expertise throughout the global Implementation and Revenue teams.You will ensure that new clients are fully prepared to use Perk to book their business travel, by executing platform configuration, providing technical support and troubleshooting, and user readiness. This includes configuring client accounts to their specifications & requirements, providing proactive support on any integrations, as well as coordinating and executing tailored training sessions with key client stakeholders.The Sr IS role requires strong project and change management skills and excellent problem-solving skills. This role requires keen attention to detail, confidence to solve challenging situations or client requirements, and proactivity in making recommendations. You are never a passenger - you are the driver throughout a client’s onboarding experience and must be confident in driving the execution of implementation, steering clients to use best practice recommendations, and dealing with strong personalities. You’ll work across multiple teams in a collaborative environment both internally & externally, manage key internal and external stakeholders, and drive successful client rollouts to enable long‑term success.What will you be doing: Providing the first impression of Perk to all customers in your portfolio and serving as the first point of contact for clients during the implementation process.Carrying out consultative conversations with customers to their requirements.Answering client requirements with your experience & data‑driven best practice recommendations.Managing the rollout of a new platform for your clients; providing guides, templates, and recommendations to the client for how to ensure adoption & long‑term success of the platform.Taking full ownership of timeline, rollout plan, and handling of the