Store Manager Retail

hace 2 semanas

Barcelona, España BoF Careers A tiempo completo

Burberry Store Manager – La Roca Village, BarcelonaAt Burberry, we believe creativity opens spaces. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. To provide leadership for the store, setting an excellent standard and inspiring the team to achieve it. To own the customer experience, driving customer satisfaction and increasing brand loyalty. To drive performance and growth through excellent operational and commercial execution. Establish a constant focus on Brand, continually driving engagement, knowledge and passion for the Brand across the store team. Be on the shop floor and act as a brand ambassador, role‑modeling Burberry behaviours. Monitor, coach and provide feedback to the store team to deliver an excellent customer experience. Maintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the store. Drive the use of digital assets to enhance the customer experience. Retain and develop talent, leading, inspiring and managing a high‑performing, positive store team. Continually elevate the capability of the store team through recruitment, staff development, mobility and effective succession planning. Establish a learning culture and maintain a strong connection of the store team to the Brand. Advocate product and have excellent product knowledge, driving the same standard across the store team. Maintain a strong understanding of product sales performance and optimise sales of the available inventory. Nurture customer relationships and establish customer‑focused behaviours across the store team. Drive store performance and productivity. Build and maintain familiarity with the local external environment – customers, competitors and talent. Maintain a commercial mindset and continually identify and convert opportunities to drive store performance. Drive operational excellence across all areas of the store. Ensure the store has a written plan for emergency evacuation, practiced at least annually and recorded on Rivo. Local language plus English. A digital awareness and interest, with an ability to comfortably navigate social media and e‑commerce sites. Awareness of local employment and retail legislation. Flexible to work as required to meet store needs. Experience in a luxury brand or in a luxury service and selling environment. Retail Management experience appropriate to the role, measured by sales turnover, volume and the number and types of roles previously managed. Performance against the Burberry Store Management behaviours. Sales & Conversion. Burberry Experience & Data Capture scores. Job Details Seniority Level: Mid‑Senior level Employment Type: Full‑time Sales and Business Development

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