Customer Service Executive

hace 1 semana


Cornellà de Llobregat, España PUMA Gruppe A tiempo completo

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

Your Talent

Education required: University degree preferably in Business Administration or related field.

Experience: Preferably, over 2-3 years of Customer Service experience in the Sporting Goods industry or FMCG.

Required skills:

  • Experience in management tools: Excel, SAP, CRM or similar.
  • Process Documentation: Ability to document processes in detail.
  • Data Analysis: Development and interpretation of reports in different tools (Excel, Power BI preferably).
  • Communication: Ability to communicate effectively with internal and external interlocutors.
  • Languages: Spanish, English, Catalan (preferably), and Portuguese.
Your Mission

The Customer Service Representative will execute the “Order to Cash Process” in the country according to the Iberia Sales Strategy. She/he is responsible for fulfilling Customers (Retailers) service level agreements and KPIs execution across the country in alignment with Sales strategy.

  • Issuance and Management of Credit and Debit Notes.
  • Telephone customer service + CRM registration and management.
  • Management of customer complaints to find the root cause and lead with the different responsible parties for the implementation of corrective actions.
  • Management of customer master data (creation, deletion, and modification of sold-to and ship-to) - Argos.
  • Documenting area processes (e.g., return process for defective and missing merchandise, approval matrix, reasons, claim lead times from invoice date, claim entry in CRM, etc.).
  • Order Entry Support: Serve as a backup for order processing tasks.
  • Standardizing communication channels with our internal and external customers.
  • Implementation of process improvements for returns, standardizing processes, and reporting.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA, and we do not tolerate any form of harassment or discrimination.

PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brands PUMA, Cobra Golf, and stichd, and is headquartered in Herzogenaurach, Germany.

Mediterranean atmosphere and all the sports you can imagine: At PUMA Iberia, you'll never run out of things to do.

#J-18808-Ljbffr

  • Cornellà de Llobregat, España PUMA A tiempo completo

    Cornellà de Llobregat, SpainSPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and...


  • Cornellà de Llobregat, España PUMA A tiempo completo

    Cornellà de Llobregat, SpainSPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and...


  • Cornellà de Llobregat, España PUMA A tiempo completo

    Cornellà de Llobregat, Spain SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and...


  • Cornellà de Llobregat, España PUMA Gruppe A tiempo completo

    SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your...


  • Cornellà de Llobregat, España PUMA Gruppe A tiempo completo

    SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your...


  • Cornellà de Llobregat, Barcelona provincia, España PUMA A tiempo completo

    **YOUR TALENT**: Education required: University degree preferably Business Administration or related field preferred. **Experience**: Preferably, over 2-3 years Customer Service experience in Sporting Goods industry or FMCG Required skills - Experience in management tools: Excel, SAP, CRM or similar. - Process Documentation: Ability to document processes...


  • Cornellà de Llobregat, Barcelona, España ZimVie US Corp LLC A tiempo completo

    At ZimVie US Corp LLC, we are seeking a highly skilled Customer Service Representative to join our team in the UK. This is an exciting opportunity for a customer-focused individual who thrives in a fast-paced environment.About the Role:This position involves providing exceptional support to customers, ensuring their needs are met with efficiency and...


  • Cornellà de Llobregat, España Carburos Metálicos A tiempo completo

    Descripción del puesto de trabajo y cualificación necesaria En Carburos Metálicos, grupo Air Products, nuestro mayor propósito es reimaginar que es posible y reunir a las personas que colaboren e innoven para ofrecer soluciones a los mayores retos energéticos y medioambientales. Actualmente buscamos incorporar un/a Customer Service Representative a...


  • Cornellà de Llobregat, España Carburos Metálicos A tiempo completo

    Descripción del puesto de trabajo y cualificación necesaria En  Carburos Metálicos , grupo  Air Products , nuestro mayor propósito es reimaginar que es posible y reunir a las personas que colaboren e innoven para ofrecer soluciones a los mayores retos energéticos y medioambientales. Somos más de 800 profesionales en España y producimos y...

  • Customer Service UK

    hace 1 mes


    Cornellà de Llobregat, España ZimVie US Corp LLC A tiempo completo

    We are ZimVie, a publicly traded, global life sciences leader focused on restoring daily life by advancing clinical technology to improve patients’ smiles, function, and confidence. Our company is founded on a legacy of trusted brands, products, and clinical evidence made possible through an inclusive and collaborative culture that empowers our team...

  • Sales Executive Italy

    hace 4 semanas


    l'Hospitalet de Llobregat, España TC GROUP SOLUTIONS A tiempo completo

    TC Group Solutions, a leading technology company in customer flow counting and behavior analysis solutions both inside and outside commercial establishments (Retail Intelligence®), is seeking an Italian Sales Executive to strengthen its team. **Position Description** The Italian Sales Executive will play a key role in developing the Italian market and...

  • Sales Executive Italy

    hace 3 semanas


    Hospitalet de Llobregat, España Tc Group Solutions A tiempo completo

    TC Group Solutions, a leading technology company in customer flow counting and behavior analysis solutions both inside and outside commercial establishments (Retail Intelligence), is seeking an Italian Sales Executive to strengthen its team.Position DescriptionThe Italian Sales Executive will play a key role in developing the Italian market and managing...

  • Customer Service Agent

    hace 6 meses


    El Prat de Llobregat, España Lluch Essence A tiempo completo

    **Location** El Prat de Llobregat**Departament** Customer Service**Reporting** Customer Service Manager**Functions**: - Customer representative in the organization: intermediary service between customers and other departments of the company. - Creation of commercial offers in the system according to customer requirements - Receipt, management and...


  • Sant Boi de Llobregat, España Nortempo A tiempo completo

    Desde Nortempo Granollers estamos en la búsqueda Un/a Administrativo/a para CUSTOMER SERVICE para importante empresa del sector del transporte ubicada en Sant boi. Funciones: - Experiência en transporte. - Control de mensajería. - Contacto con cliente. - Incidencias y registro. **Imprescindible** - Experiência previa en CUSTOMER SERVICE - Experiência...

  • Customer Service Uk

    hace 3 semanas


    Cornellà de Llobregat, Barcelona provincia, España ZimVie US Corp LLC A tiempo completo

    We are ZimVie, a publicly traded, global life sciences leader focused on restoring daily life by advancing clinical technology to improve patients’ smiles, function, and confidence. Our company is founded on a legacy of trusted brands, products, and clinical evidence made possible through an inclusive and collaborative culture that empowers our team...

  • Sales Executive Italy

    hace 3 semanas


    Hospitalet de Llobregat, España Tc Group Solutions A tiempo completo

    TC Group Solutions, a leading technology company in customer flow counting and behavior analysis solutions both inside and outside commercial establishments (Retail Intelligence), is seeking an Italian Sales Executive to strengthen its team.Position Description The Italian Sales Executive will play a key role in developing the Italian market and managing...


  • Sant Boi de Llobregat, España Marlex A tiempo completo

    Desde Marlex, estamos colaborando con Knauf, una importante empresa dedicada a la comercialización de materiales de construcción en la comarca del Baix Llobregat, que requiere incorporar a su plantilla a un/a Administrativo/a Customer Service. **¿Cuál será tu misión en la empresa?** - Tramitar los pedidos, solicitudes y reclamaciones. - Contacto...

  • Sales Executive Italy

    hace 3 semanas


    Hospitalet de Llobregat, España Tc Group Solutions A tiempo completo

    TC Group Solutions, a leading technology company in customer flow counting and behavior analysis solutions both inside and outside commercial establishments (Retail Intelligence), is seeking an Italian Sales Executive to strengthen its team.Position Description The Italian Sales Executive will play a key role in developing the Italian market and managing...


  • Sant Boi de Llobregat, España Nortempo A tiempo completo

    Desde Nortempo Granollers estamos en la búsqueda de Un/a Administrativo/a customer service del sector transporte/logístico para importante empresa ubicada en Sant boi. Funciones: - Carga y descarga. - Ubicación de material. **Imprescindible** - Experiência previa en sector transporte/logística. - Imprescindible experiência como customer...


  • Sant Boi de Llobregat, España NORTEMPO ETT , S.L. A tiempo completo

    Desde Nortempo Granollers estamos en la búsqueda Un/a Administrativo/a para CUSTOMER SERVICE para importante empresa del sector del transporte ubicada en Sant boi. Funciones: - Experiência en transporte. - Control de mensajería. - Contacto con cliente. - Incidencias y registro. Se ofrece: - Horario de lunes de 08 a 19h o de 09 a 18h - Salario:...