Change Manager
hace 4 días
At Giesecke+Devrient (G+D) , we develop cutting-edge technologies that protect digital and physical identities, payments, and data infrastructures. We’re looking for an Incident, Problem & Change Manager (IPC Manager) to join our IT Service Desk / NOC organization in El Prat de Llobregat, Barcelona . In this role, you will be accountable for the end-to-end Incident, problem, and change practices , ensuring service stability, fast recovery, controlled change enablement, and clear, authoritative communication during critical situations. This is a key role for someone with a strong service mindset, leadership under pressure, and deep understanding of IT service management , who wants to make a real impact in a global and highly regulated environment. Incident Management Monitor incident performance, ensure SLA compliance, and continuously improve MTTR . Problem Management Own the Problem Management lifecycle , including backlog prioritization and quality of Root Cause Analysis (RCA). Maintain and continuously improve the Known Error Database (KEDB) in collaboration with technical teams. Accept and close Problems after effectiveness review with the Service Quality Manager (SQM) . Partner closely with the Service Delivery Manager (SDM) to ensure risk-aware and well-governed change enablement. Work closely with the Incident & Quality Lead, L1 NOC Engineers, SDM, and SQM to ensure knowledge sharing, service quality, and compliance. Drive continual service improvement initiatives across Incident, Problem, and Change practices. Team player who fosters collaboration, knowledge sharing, and service excellence. Confident working in English , in a global, multicultural environment. Bachelor's degree in Information Technology, Engineering field or similar. ability to lead bridges and influence without authority, diplomacy, negotiation/commercial vision skills, social skills. Analytical and problem-solving skills (trend analysis, RCA techniques); Knowledge of ITIL practices (Incident, Problem, Change, Knowledge, Event). Fluent written and spoken English / Fluent written and spoken Spanish / Fluent written and spoken French is a plus People-oriented environment with a global mindset, flat hierarchies, and inclusive culture (LGBT+ friendly). Global Collaboration: Work in international Agile teams with colleagues around the world. Innovation & Impact: Shape how our IT organization communicates, collaborates, and delivers secure digital solutions. Career Development: Continuous learning, internal mobility, and coaching opportunities. Flexible compensation (health insurance, transport, training, nursery vouchers), parking, and on-site canteen. Hybrid model and flexible schedule. Location: Easily accessible by public transport (Bus 88, 110, Metro L10 ZAL-Riu Vell, PR4) or private vehicle. Explore what makes G+D unique – check out this video: The personal data you provide will be processed to manage your application in accordance with the GDPR and our Privacy Policy, available at Data Privacy | G+D .
-
Change Manager
hace 2 días
El Prat de Llobregat, España Giesecke+Devrient A tiempo completoAt Giesecke+Devrient (G+D) , we develop cutting-edge technologies that protect digital and physical identities, payments, and data infrastructures. We're looking for an Incident, Problem & Change Manager (IPC Manager) to join our IT Service Desk / NOC organization in El Prat de Llobregat, Barcelona . In this role, you will be accountable for the end-to-end...
-
Incident, Problem
hace 4 días
el Prat de Llobregat, España Giesecke+Devrient A tiempo completoAt Giesecke+Devrient (G+D) , we develop cutting-edge technologies that protect digital and physical identities, payments, and data infrastructures.We’re looking for an Incident, Problem & Change Manager (IPC Manager) to join our IT Service Desk / NOC organization in El Prat de Llobregat, Barcelona .In this role, you will be accountable for the end-to-end...
-
Incident, Problem
hace 2 días
el prat de llobregat, España Giesecke+Devrient A tiempo completoAt Giesecke+Devrient (G+D) , we develop cutting-edge technologies that protect digital and physical identities, payments, and data infrastructures. We’re looking for an Incident, Problem & Change Manager (IPC Manager) to join our IT Service Desk / NOC organization in El Prat de Llobregat, Barcelona . In this role, you will be accountable for the end-to-end...
-
Incident, Problem
hace 5 días
el Prat de Llobregat, España Giesecke+Devrient A tiempo completoAt Giesecke+Devrient (G+D) , we develop cutting-edge technologies that protect digital and physical identities, payments, and data infrastructures.We’re looking for an Incident, Problem & Change Manager (IPC Manager) to join our IT Service Desk / NOC organization in El Prat de Llobregat, Barcelona .In this role, you will be accountable for the end-to-end...
-
Incident, Problem
hace 3 días
el Prat de Llobregat, España Giesecke+Devrient A tiempo completoAt Giesecke+Devrient (G+D), we develop cutting-edge technologies that protect digital and physical identities, payments, and data infrastructures.We’re looking for an Incident, Problem & Change Manager (IPC Manager) to join our IT Service Desk / NOC organization in El Prat de Llobregat, Barcelona.In this role, you will be accountable for the end-to-end...
-
Incident, Problem
hace 4 días
el Prat de Llobregat, España Giesecke+Devrient A tiempo completoAt Giesecke+Devrient (G+D), we develop cutting-edge technologies that protect digital and physical identities, payments, and data infrastructures.We're looking for an Incident, Problem & Change Manager (IPC Manager) to join our IT Service Desk / NOC organization in El Prat de Llobregat, Barcelona.In this role, you will be accountable for the end-to-end...
-
Incident, Problem
hace 4 días
el Prat de Llobregat, España Giesecke+Devrient A tiempo completoAtGiesecke+Devrient (G+D) , we develop cutting-edge technologies that protect digital and physical identities, payments, and data infrastructures.We're looking for anIncident, Problem & Change Manager (IPC Manager)to join ourIT Service Desk / NOC organizationinEl Prat de Llobregat, Barcelona .In this role, you will be accountable for theend-to-end Incident,...
-
Incident, Problem
hace 4 días
el Prat de Llobregat, España jobtraffic A tiempo completoAt Giesecke+Devrient (G+D), we develop cutting-edge technologies that protect digital and physical identities, payments, and data infrastructures.We're looking for an Incident, Problem & Change Manager (IPC Manager) to join our IT Service Desk / NOC organization in El Prat de Llobregat, Barcelona.In this role, you will be accountable for the end-to-end...
-
Incident, Problem
hace 6 horas
el Prat de Llobregat, España Giesecke+Devrient A tiempo completoAt Giesecke+Devrient (G+D), we develop cutting-edge technologies that protect digital and physical identities, payments, and data infrastructures.We're looking for an Incident, Problem & Change Manager (IPC Manager) to join our IT Service Desk / NOC organization in El Prat de Llobregat, Barcelona.In this role, you will be accountable for the end-to-end...
-
Incident, Problem
hace 19 minutos
El Prat de Llobregat, España Giesecke+Devrient A tiempo completoAt Giesecke+Devrient (G+D), we develop cutting-edge technologies that protect digital and physical identities, payments, and data infrastructures.We’re looking for an Incident, Problem & Change Manager (IPC Manager) to join our IT Service Desk / NOC organization in El Prat de Llobregat, Barcelona.In this role, you will be accountable for the end-to-end...
