WFM Specialist
hace 12 horas
We are looking for a WFM Specialist to cover a temporary replacement to join our Customer Experience Team and our global workforce management function, to ensure we deliver a best in class performance from our outsourced centers. Your main role as WFM Specialist will be responsible for creating world class processes for forecasting, capacity planning and real time management. Join the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe. 20 million customers – 44 markets – 5 brands – 6.1400 employees – More than 50 different nationalities – 99% permanent contracts – 36.3 average age We’re a leading travel tech company, revolutionizing the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world’s first travel subscription program. As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As WFM Specialist in the CX team you will be in charge of: Coordinate the capacity of our outsourced centres optimising the performance of the centres and ensuring our partners to do the Best RTM. The collection, analysis, and reporting on performance statistics to drive operational efficiencies and proactive responsiveness. Perform root cause analysis and implement preventive & corrective actions to address any issues related to performance of key performance indicators such as volume, forecasting and staffing patterns. Participate at review meetings with key operational stakeholders to ensure outsourced partners deliver right level of service. Understand reasoning for any variance to the plan using both data and collaborating with stakeholders. Good communication skills with an ability to synthesise issues and present to senior audiences. ~ Good knowledge of Microsoft Excel and Google sheets (pivot tables, advanced formulae) ~ Good analytical skills and a passion for data driven decision ~ Effective decision making, planning and organisational skills ~ knowledge of the Genesys Cloud platform is a plus. ~ Previous experience with outsourced call centre operations is preferred ~ Experience with Applied AI Tools: Demonstrated comfort using practical AI tools such as GitHub Copilot, ChatGPT, or otherAI-powered coding assistants. Curiosity and eagerness to explore, experiment with, and integrate emerging AI-driven solutions into software development workflows. Collaboration with AI: Experience or interest in collaborating closely with AI tools as “pair programmers” to complement traditional software development practices. We offer a hybrid home-office model focused on outcome, not time-in-seat. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices. Our diverse and open-minded teams support high performance, learning, and growth. You’ll work in an Agile Mindset environment with recognition at our core. We are an equal opportunity employer and value diversity at our company.
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WFM Specialist
hace 2 días
Barcelona, España Edreams A tiempo completoWFM Specialist - Temporary (Hybrid Model) As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us We are looking for a WFM Specialist to cover a temporary replacement to join our Customer Experience Team and our global workforce management function, to ensure we deliver a best in class performance from...
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WFM Specialist
hace 1 semana
Barcelona, Barcelona, España Edreams A tiempo completoWFM Specialist - Temporary (Hybrid Model)As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with usWe are looking for a WFM Specialist to cover a temporary replacement to join our Customer Experience Team and our global workforce management function, to ensure we deliver a best in class performance from our...
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WFM Specialist
hace 4 días
barcelona, España eDreams ODIGEO A tiempo completoJoin to apply for the WFM Specialist - Temporary role at eDreams ODIGEO . 1 day ago Be among the first 25 applicants. Direct message the job poster from eDreams ODIGEO. WFM Specialist - Temporary (Hybrid Model) As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us! We are looking for a WFM Specialist...
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WFM Forecasting Specialist
hace 6 días
barcelona, España SumUp A tiempo completoJoin to apply for the WFM Forecasting Specialist role at SumUp At SumUp, we’re building the world’s first truly global card acceptance brand to empower small businesses everywhere. Today, more than 4 million merchants in over 35 countries rely on SumUp to get paid and grow. Our Workforce Management team ensures that every merchant gets the support they...
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WFM Specialist
hace 4 días
Barcelona, España eDreams ODIGEO A tiempo completoJoin to apply for the WFM Specialist - Temporary role at eDreams ODIGEO .1 day ago Be among the first 25 applicants.Direct message the job poster from eDreams ODIGEO.WFM Specialist - Temporary (Hybrid Model)As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us!We are looking for a WFM Specialist to...
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WFM Specialist: Forecasting
hace 4 días
Barcelona, España eDreams ODIGEO A tiempo completoA leading travel technology company in Barcelona is looking for a WFM Specialist to join its Customer Experience Team. Responsibilities include optimizing outsourced center performance and maintaining real-time KPIs. Candidates should have 1-2 years of experience in Contact Center workforce activities and good knowledge of Microsoft Excel. The role offers a...
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WFM Specialist
hace 4 días
Barcelona, España eDreams ODIGEO A tiempo completoA leading travel technology company is seeking a WFM Specialist for a temporary role focused on optimizing outsourced center performance. Responsibilities include real-time KPI management, performance analysis, and coordination with operational partners. Candidates should possess strong analytical and communication skills, with proficiency in Excel and...
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Wfm Forecasting Specialist
hace 4 días
Barcelona, España SumUp A tiempo completo**WFM Forecasting Analyst**: At SumUp, we're building the world's first truly global card acceptance brand to empower small businesses everywhere. Today, more than 4 million merchants in over 35 countries rely on SumUp to get paid and grow. Our Workforce Management team ensures that every merchant gets the support they need—when they need it. As our...
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WFM Specialist
hace 3 días
Barcelona, España eDreams ODIGEO A tiempo completoA leading travel technology company is seeking a WFM Specialist for a temporary role focused on optimizing outsourced center performance.¿Está pensando en solicitar este empleo? No se demore, desplácese hacia abajo y envíe su solicitud lo antes posible para no perder la oportunidad.Responsibilities include real-time KPI management, performance analysis,...
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WFM Forecasting Specialist
hace 6 días
Barcelona, España Sumup A tiempo completoWFM Forecasting Analyst At SumUp, we’re building the world’s first truly global card acceptance brand to empower small businesses everywhere. Today, more than 4 million merchants in over 35 countries rely on SumUp to get paid and grow. Our Workforce Management team ensures that every merchant gets the support they need—when they need it. As our first...
