Director of Implementation

hace 7 días

Barcelona, España Factorial A tiempo completo

Apply for the Director of Implementation role at Factorial .This senior strategic leadership role defines and scales Factorial’s global implementation and onboarding model across all customer segments. As Director of Implementation, you will own the end-to-end post‑sale activation experience, leading both the Onboarding and Project Management/PMO organizations to ensure customers achieve fast time‑to‑value, strong adoption, and long‑term success.You will oversee leaders across Onboarding and Project Management, including the Head of PMO and the Head of Onboarding, ensuring alignment, consistency, and operational excellence across all implementations, from SMB to Enterprise. Your work will have a direct impact on customer satisfaction, retention, expansion, and NDR, and will support Factorial’s continued rapid growth. The role demands strategic vision, operational rigor, SaaS implementation expertise, and people leadership, alongside deep cross‑functional collaboration across Sales, Product, Engineering, Finance, and Customer Success.Key ResponsibilitiesStrategic Leadership & Implementation VisionDefine and own Factorial’s global implementation and onboarding strategy, ensuring scalability across customer segments and geographies.Set the long‑term vision for how customers are onboarded, implemented, and activated, balancing speed, quality, and customization.Translate business objectives (growth, NDR, efficiency) into executional priorities for Onboarding and PMO teams.Act as a senior leader within Customer Experience, contributing to org‑wide strategy and planning.Team Leadership & Org DesignLead and develop the leadership layer across Onboarding and Project Management, including PMO and Onboarding Heads and Team Leads.Own org design, capacity planning, and headcount strategy for implementation teams at scale.Ensure strong performance management, career paths, coaching, and succession planning across teams.Foster a high‑performance, customer‑obsessed, and collaborative culture aligned with Factorial’s values.Onboarding & Delivery ExcellenceOwn the end‑to‑end post‑sale journey, from deal handover through go‑live and early adoption.Ensure consistent, high‑quality onboarding experiences across SMB, Mid‑Market, and Enterprise customers.Oversee:Pre‑sales involvement and implementation scoping (where applicable).Requirements gathering, solution design, and project planning.Change management, training, and adoption strategies.Ensure onboarding duration, retention, and activation targets are consistently met or exceeded.Drive standardization where possible while enabling flexibility for complex and enterprise accounts.PMO & Project Management OversightOversee the PMO function and its evolution, ensuring best‑in‑class project management methodologies and governance.Ensure clear ownership, risk management, escalation paths, and delivery accountability across all implementations.Align PMO frameworks with onboarding execution to eliminate friction, handoff issues, and inefficiencies.Support continuous improvement of playbooks, tooling, and delivery models.Cross‑Functional CollaborationPartner closely with Sales,

  • Director of Implementation

    hace 1 semana

    Barcelona, España Factorial A tiempo completo

    Apply for the Director of Implementation role at Factorial . This senior strategic leadership role defines and scales Factorial’s global implementation and onboarding model across all customer segments. As Director of Implementation, you will own the end-to-end post‑sale activation experience, leading both the Onboarding and Project Management/PMO...

  • Director of Implementation

    hace 2 semanas

    Barcelona, España Factorial A tiempo completo

    This is a senior strategic leadership role responsible for defining and scaling Factorial’s global implementation and onboarding model across all customer segments. As Director of Implementation, you will own the end-to-end post-sale activation experience, leading both the Onboarding and Project Management/PMO organizations to ensure customers achieve fast...

  • Director of Implementation

    hace 2 semanas

    Barcelona, Barcelona, España Factorial A tiempo completo

    This is a senior strategic leadership role responsible for defining and scaling Factorial's global implementation and onboarding model across all customer segments. As Director of Implementation, you will own the end-to-end post-sale activation experience, leading both theOnboardingandProject Management/PMOorganizations to ensure customers achieve fast...

  • Global Head of Implementation

    hace 7 días

    Barcelona, España Factorial A tiempo completo

    A dynamic SaaS company based in Barcelona is looking for a Director of Implementation. This senior role is responsible for defining and scaling the global implementation and onboarding model. You will lead teams focused on ensuring customer success through fast onboarding and operational excellence. Ideal candidates have significant experience in SaaS...

  • Director of Global Client Implementation

    hace 2 semanas

    Barcelona, España Atlas Technology Solutions A tiempo completo

    We believe in a world where growth thrives across borders and cultures. As an EOR, Atlas employs people to work for companies anywhere in the world. Before we came along, the only businesses offering a similar solution were essentially brokers. They'd outsource your HR and payroll services to third-party providers in different countries. Today, we're the...

  • Director Of Administration

    hace 1 semana

    barcelona, España Union for the Mediterranean A tiempo completo

    Join to apply for the Director Of Administration role at Union for the Mediterranean . Reports to: Deputy Secretary General – Administration. Divisions / Department: Administration Department – Finance, Corporate and Support Services (CSS), Contracts and Procurement, IT. Staff Category and Conditions: Contracted Staff as per Staff Regulations and...

  • Director Of Administration

    hace 12 horas

    Barcelona, España Union for the Mediterranean A tiempo completo

    Join to apply for the Director Of Administration role at Union for the Mediterranean .Reports to: Deputy Secretary General – Administration.Divisions / Department: Administration Department – Finance, Corporate and Support Services (CSS), Contracts and Procurement, IT.Staff Category and Conditions: Contracted Staff as per Staff Regulations and...

  • HRis Implementation Consultant/implementation

    hace 4 horas

    Barcelona, España TalentTECH A tiempo completo

    **Implementation Consultant/Implementation Project Manager/HRIS Consultant/Business Transformation Manager/Project Manager/HR Solution Implementation/Successfactors Consultant/Workday Consultant/HRIS Consultant** My client is a growing software implementation consulting company and they are partnering with a leading AI driven HR software vendor with $400M...

  • Manager Implementation

    hace 1 semana

    Barcelona, España ADP A tiempo completo

    **Celergo Streamline Organization** **Streamline Team Manager, Implementation** **Overview**: ADP Employer Services is leading the payroll market in the World and provides payroll and Human Resource services to clients looking for outsourcing solutions. The CSL Organization is committed to providing World Class Service to all clients by hiring, developing...

  • Director, Health Equity

    hace 6 días

    Barcelona, España AstraZeneca A tiempo completo

    **Location: Barcelona (on-site)** Are you ready to make a difference in the world of healthcare? At AstraZeneca, we are dedicated to transforming the future of healthcare by unlocking the power of what science can do for people, society and the planet. We're looking for a Director, Health Equity - Global Implementation Lead to play a pivotal role in the...