Dutch and French Customer Service Advisor

hace 2 semanas

Barcelona, España Blu Selection A tiempo completo

A leading global provider of customer experience management and contact centre services is looking for a Customer Service Advisor to join the Belgian market team. The company operates in more than 100 countries, supports clients across all business sectors, and has been recognized as both a Great Place to Work and a Top Employer. Responsibilities Handle incoming calls and provide excellent customer service Assist customers with inquiries, issues, and complaints Provide accurate and timely information Follow company guidelines and procedures Work effectively as part of a team Requirements C2 level of Dutch/Flemish and French B2 level or above of English Previous customer service experience preferred Excellent communication skills Strong problem-solving skills Ability to work effectively in a team environment Desirable Skills Process Excellence: systematically improving processes to enhance efficiency, effectiveness, and quality Collaboration: working effectively with others and sharing resources to achieve goals Communication: exchanging information and ideas clearly and effectively Emotional Intelligence: understanding and managing emotions to foster positive relationships Open-mindedness: appreciating diverse perspectives and ideas Critical Thinking: evaluating information to make effective, data-driven decisions Solution Orientation: focusing on finding practical and effective solutions Entrepreneurship: applying innovation, creativity, and proactivity to problem-solving What’s on Offer Full-time contract: 38.5 hours/week (day schedules between 10:00 – 18:00, Monday to Sunday) Starting salary: €22,660 gross/year Hybrid working model, with offices in Madrid and Barcelona Career growth: clear individual paths to grow within the project Team culture: excellent work environment with team-building activities International environment: dynamic, multicultural workplace with opportunities to work across global markets Ready to Apply?

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