Native Danish Speaker Junior Account Manager in Malaga

hace 3 semanas


Madrid, España Cross Border Talents A tiempo completo
Key Responsibilities :
  1. Customer Support : Respond to customer inquiries via phone, email, and live chat, providing timely and accurate assistance.
  2. Account Management : Manage and nurture relationships with clients, ensuring their satisfaction with our products and services.
  3. Problem Resolution : Troubleshoot and resolve any issues customers may face, escalating complex problems to the appropriate teams.
  4. Customer Onboarding : Assist new clients with onboarding processes, ensuring they understand how to use the company’s products and services effectively.
  5. Follow-up : Conduct follow-up communication to ensure customer satisfaction and maintain ongoing relationships.
  6. Feedback Management : Collect and report customer feedback to help improve products and services.
Requirements :
  1. Language Skills : Native Danish speaker with a strong command of English (B2-C1).
  2. Communication Skills : Excellent verbal and written communication skills, with the ability to explain complex information clearly.
  3. Customer Service : Passion for helping customers and providing a high level of service.
  4. Problem-Solving Skills : Ability to troubleshoot and resolve customer issues efficiently.
  5. Organizational Skills : Strong attention to detail and ability to manage multiple client accounts simultaneously.
  6. Team Player : Ability to collaborate with other departments to ensure customer needs are met.
Benefits :
  1. Competitive salary package.
  2. Opportunity to grow within the company and develop account management skills.
  3. On-site work environment with a dynamic team in Malaga.
  4. Regular working hours, with an early finish on Fridays.
  5. Continuous training and support to develop your career in customer support and account management.
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