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Concierge - Four Seasons Resort Mallorca at Formentor
hace 3 semanas
About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.About the location Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.About The Role As a Concierge , you are a key ambassador of the hotel, providing exceptional service and personalized recommendations that elevate each guest’s experience. With your deep local knowledge, professional demeanor, and passion for hospitality, you will assist guests with everything from dinner reservations and transportation to curated experiences, always delivered with warmth, efficiency, and attention to detail.What You Will Do Provide personalized guest services, including reservations, recommendations, and information about local attractions.Assist guests with transportation arrangements, event bookings, and special requests.Maintain up-to-date knowledge of the property, amenities, and surrounding areas to offer accurate information.Handle guest inquiries and complaints promptly, ensuring a positive experience.Collaborate with other departments to fulfill guest needs and enhance overall satisfaction.What You Bring Exceptional Customer Service Skills: A strong ability to anticipate and fulfill guest needs with a friendly and welcoming demeanor.Local Knowledge: Extensive knowledge of the local area, including attractions, restaurants, entertainment, and events, to provide guests with valuable recommendations.Excellent Communication Skills: Proficient in both verbal and written communication, ensuring clear and effective interactions with guests, staff, and external partners.Problem-Solving Skills: Ability to think quickly and creatively to resolve guest inquiries or issues efficiently and effectively.Multitasking Ability: Capable of handling multiple requests and tasks simultaneously without compromising service quality.Attention to Detail: A keen eye for details to ensure accuracy in bookings, reservations, and special requests.Professionalism and Discretion: Maintains a high level of professionalism and confidentiality when dealing with sensitive guest information.Strong Networking Skills: Ability to build and maintain relationships with local businesses and service providers to facilitate guest requests.Technological Proficiency: Familiarity with hotel management systems and reservation platforms to manage guest requests and bookings efficiently.Flexibility and Adaptability: Willingness to work flexible hours, including weekends and holidays, to accommodate guest needs.Cultural Awareness: Understanding of diverse cultures and customs to provide personalized service to international guests.Sales and Upselling Skills: Ability to promote hotel services and local experiences effectively, enhancing revenue opportunities for the property.Team Collaboration: Works well with other departments, such as front desk, housekeeping, and food & beverage, to ensure a seamless guest experience.Positive Attitude: Maintains an enthusiastic and upbeat demeanor, creating a welcoming environment for the guests.Commitment to Excellence: A genuine desire to exceed guest expectations and contribute to creating memorable experiences during their stay.Work Experience 2 Years.Degree Professional / Technician.Languages Spanish / English.Language Ability High.What we offer Competitive Salary, wages, and a comprehensive benefits package.Excellent Training and Development opportunities.Complimentary Accommodation at other Four Seasons Hotels and Resorts.Complimentary Dry Cleaning for Employee Uniforms.Complimentary Employee Meals.Discounts at our hotel restaurants.Discounts on local services.Possibility of accommodation and transportation to work (at a reduced cost).Schedule & Hours: Seasonal contract, full Time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings and weekends).#J-18808-Ljbffr
