IT Manager

ABOUT THE PROPERTY W Ibiza luxury beach hotel strikes a pose on the palm-fringed, sand-drenched beachfront of Santa Eulalia. Located on the east coast, only a 20 minutes' drive to Ibiza Town, it's Ibiza’s third largest town offering a unique blend of relaxed island living and cosmopolitan energy. As one of the most luxurious hotels in Ibiza, this is an exclusive boho-chic hotel by the sea with a distinctive design inspired by the essence and hippy heritage of the island. Crafted to channel energy toward the horizon, the Mediterranean spirit is infused into each of the 162 rooms and suites. Culinary excellence takes center stage with Yellow Fish Beach Club showcasing the finest local flavors and SEU Pizza @STEPS serving award-winning gourmet pizza. Signature dining venues, including W Lounge and Wet Deck, further elevate the gastronomic experience with a selection of international cuisine. Two spacious and light-filled meeting rooms are available, in addition to wellness facilities such as Away Spa, the FIT fitness center, and GLOW, an exclusive adults-only pool with 360º rooftop views. Enhancing the guest experience, Whatever/Whenever service ensures that every request is met with seamless efficiency. ABOUT THE BRAND W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you. JOB SUMMARY As a member of the property management staff, contributes advanced knowledge and skill in technology and general hospitality business knowledge to support the property and technology Information Resources objectives. Position is responsible to the property for all technology planning, decision-making, implementation, and maintenance. May manage property systems technicians and interfaces with vendors, owners, Executive Committee and property staff. CANDIDATE PROFILE  Education and Experience • BS/BA or equivalent work experience. Additionally, 3-5 years experience in like position. • Previous experience in IR Global Field Services or Marriott Systems Support desirable. • System-related professional certifications desired. CORE WORK ACTIVITIES Ensuring Client Technology Needs are Met • Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. • Monitors, verifies and manages the acquisition and maintenance of property based systems. • Analyzes information, identifies current and potential problems and proposes solutions. • Maintains, inspects and repairs equipment. • Inspects and verifies the maintenance of the equipment or the environment. • Verifies that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis. • Manages IR activities to ensure the property infrastructure and applications systems are functional at all times. • Verifies solutions are consistent with the client's needs and brand specific IR environment. • Administers and maintains mail and email. • Maintains inventories and manages IT hardware/software. • Provides Internet support and maintenance (if applicable) • Provides cable management support. • Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status. • Consults on specific application issues or hardware/software problems. • Provides feedback to Lodging IR on application functional performance and system performance. Managing Projects and Policies  • Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. • Monitors processes and evaluating information according to SOP and LSOP requirements. • Enforces IR policies and standards protecting company hardware, software and other resources at the property. • Directs maintenance of equipment and installed software applications inventory for property ensuring compliance with licensing regulations. Maintaining Information Systems and Technology Goals • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Performs an assessment of needs, ensuring compliance with brand specific standards, budget and capital requirements. • Determines priorities, schedules, plans and necessary resources to ensure completion of any property projects on schedule and according to specification. • Verifies problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times. • Verifies proper asset management. • Performs on-site monitoring of all projects. • Verifies that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results. Demonstrating and Applying IR Knowledge  • Keeps up-to-date technically and applies new knowledge to your job. • Demonstrates knowledge of job-relevant issues, products, systems, and processes. • Provides technical expertise and support. Leading IR Team  • Serves as a role model to demonstrate appropriate behaviors. • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Celebrates successes and publicly recognizes the contributions of team members. • Provides a technical perspective to information needs along with cost/benefits understanding in an influencing role. Managing and Conducting Human Resource Activities  • Verifies employees are treated fairly and equitably. • Verifies property policies are administered fairly and consistently. Additional Responsibilities  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Analyzes information and evaluates results to choose the best solution and solve problems. • Coordinates property efforts, prioritizes needs and communicates those needs to IR Shared Services and other systems staff. • Manages vendors for property IT requirements functioning as escalation point for problem resolution. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.