Telesales Agent with French and Flemish

hace 1 mes

Madrid, España Domestic & General Service GmbH A tiempo completo

You will be part of a Benelux team that shows best practice and tests new products and material.

You will be answering inbound calls in French and Flemish and offering insurances to the consumers.

Consumers that have purchased a new appliance will give you a call to register their appliances.

Your role will be to capture all the details and confirm the registration. Once that is done, we will expect you to explain the legal warranty and offer the consumer additional insurance.

The agent should have a strong commercial profile, good knowledge of sales techniques, and know how to deal with objections. Strong customer service skills, experience working to targets, and adaptability to product changes are essential. The agent should also be a strong communicator, able to provide insightful feedback on processes and best practices.

Key Responsibilities:
  • Registration of clients' appliances, details, and information.
  • Offering new or extended insurances to the clients.
  • Compliance behavior.

PC literate, with the ability to multitask and navigate multiple systems at any one time. Competent with Microsoft Teams and office programs.

PERSON SPECIFICATION:

Skills:

  • Excellent communication skills with the ability to adapt tone and pace as required.
  • Ability to multi-task and adapt to change as required.
  • Solution-focused.
  • Take on and act upon feedback.
  • Ability to drive high-quality sales appropriately.
  • Able to sell compliantly adhering to verification guidelines.
  • Ability to work within regulatory guidelines offering excellent customer service.
  • Familiar with using an outbound dialler to facilitate calls (OB only).

Knowledge:

  • Fluent in Flemish and French.
  • Understanding of excellent customer service delivery factors that enable sales.

Experience:

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally, and we need your expertise to help us on the journey.

Domestic & General is an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment, or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

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