customer response agent

hace 9 horas

Plaza Catalunya, España HOLA CONSULTORES SL A tiempo completo

Hola Consultores, S.L somos una empresa especializada en la provisión de Servicios TIC e Ingeniería para la gestión empresarial. Trabajamos diseñando soluciones a medida de las necesidades de nuestros clientes. Asegúrese de enviar su solicitud rápidamente para maximizar sus posibilidades de ser considerado para una entrevista. Lea la descripción completa del puesto a continuación.Somos una empresa 2.0 innovadora donde las personas son muy importantes para nosotros. La ética, transparencia, imparcialidad e independencia forman parte de nuestra filosofía. Only residents in (BARCELONA, Spain) We are excited to announce an opening for the position of Customer Response Agent., (not Call Center Agent) in a Company Airline. We are looking for the following profiles SPANISH / ENGLISH + ITALIAN SPANISH / ENGLISH + FRENCH Responsibilities: Provide timely and proactive information in case of any disruption during daily operations. Offer solutions and assistance to customers affected by external factors such as weather conditions, volcanic eruptions, bird strikes, strikes, and other operational challenges. Proactively offer airport alternatives for potential overbooking situations and assist with hotel bookings, new flight tickets, meals, ground transport, and other customer needs. Make courtesy calls to customers with special needs and monitor sensitive cases. Maintain a high level of professionalism and empathy while addressing customer concerns and needs. Collaborate closely with other departments, including Operations, Customer Service, and Ground Services, to ensure a smooth customer experience and quick issue resolution. Act as a liaison between customers and relevant internal teams to facilitate seamless communication and problem-solving. Use the company's CRM system to document interactions, update customer profiles, and track issue resolution. Perform cost control for all actions taken. Handle administrative tasks such as: Proactive management of booking issues. Creating and sending passenger certificates or communications after operational disruptions or delays. Supporting the finance department with fraud and chargeback management. Requirements: Previous experience in a customer service role, preferably in the aviation industry. Excellent communication skills, both verbal and written, with a strong command of the English language. Proficiency in Italian or French is required. Ability to stay calm and composed in high-pressure situations and effectively manage customer expectations. Quick learning ability with a strong focus on customer satisfaction. Strong problem-solving and decision-making abilities. Proficiency in using customer service software, CRM systems, and other relevant tools. Flexibility to work in shifts, including nights, weekends, and holidays. A passion for delivering exceptional customer service and going above and beyond to meet customer needs. El salario son 22.000€ brutos al año (Dependiendo de los idiomas hablados) , por 40 horas semanales, incluyendo la turnicidad, la nocturnidad y el trabajo en fines de semana/festivos en el salario. xsgfvud Únete a nuestro equipo En Hola Consultores apostamos por ti

  • customer response agent

    hace 24 horas

    Plaza Catalunya, España HOLA CONSULTORES SL A tiempo completo

    Hola Consultores, S.L somos una empresa especializada en la provisión de Servicios TIC e Ingeniería para la gestión empresarial. Trabajamos diseñando soluciones a medida de las necesidades de nuestros clientes.Asegúrese de enviar su solicitud rápidamente para maximizar sus posibilidades de ser considerado para una entrevista. Lea la descripción...

  • customer response agent

    hace 24 horas

    Plaza Catalunya, España HOLA CONSULTORES SL A tiempo completo

    Hola Consultores, S.L somos una empresa especializada en la provisión de Servicios TIC e Ingeniería para la gestión empresarial. Trabajamos diseñando soluciones a medida de las necesidades de nuestros clientes. Obtenga más información sobre las tareas generales relacionadas con esta oportunidad a continuación, así como sobre las habilidades...

  • Customer Service Representative with Hungarian

    hace 2 semanas

    Plaza Catalunya, España Cielo Talent A tiempo completo

    We are looking for a Customer Service Representative to join our client in their office in the Barcelona area. Our client helps global customers manufacture with precision—from aircraft to electric vehicles to medical devices. They thrive on collaboration and accountability, valuing every voice as they push boundaries and transform manufacturing. Si está...

  • Customer Service Representative with Dutch

    hace 2 semanas

    Plaza Catalunya, España Cielo Talent A tiempo completo

    We are looking for a Customer Service Representative to join our client in their office in the Barcelona area. Our client helps global customers manufacture with precision—from aircraft to electric vehicles to medical devices. They thrive on collaboration and accountability, valuing every voice as they push boundaries and transform manufacturing. Las...

  • Customer Service Representative with Hungarian

    hace 2 semanas

    Plaza Catalunya, España Cielo Talent A tiempo completo

    We are looking for a Customer Service Representative to join our client in their office in the Barcelona area. Our client helps global customers manufacture with precision—from aircraft to electric vehicles to medical devices. They thrive on collaboration and accountability, valuing every voice as they push boundaries and transform manufacturing.Si está...

  • Italian Customer Service Representative

    hace 2 semanas

    Plaza Catalunya, España Nuitée A tiempo completo

    Job Description Obtenga más información sobre este puesto leyendo los detalles a continuación y luego envíe su solicitud para ser considerado.About the company At Nuitée, we are building the API backbone for the global travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and...

  • Financial Regulation Legal Counsel

    hace 2 semanas

    Plaza Catalunya, España ID Finance A tiempo completo

    We are looking for a Financial Regulation Legal Counsel to join our Regulatory Team and play a key role in how we design and scale our financial products.Por favor, lea detenidamente la información de esta oferta de empleo para entender exactamente qué se espera de los posibles candidatos.In a fast‑moving fintech environment, you will work...

  • Financial Regulation Legal Counsel

    hace 2 semanas

    Plaza Catalunya, España ID Finance A tiempo completo

    We are looking for a Financial Regulation Legal Counsel to join our Regulatory Team and play a key role in how we design and scale our financial products. In a fast‑moving fintech environment, you will work hand‑in‑hand with Product, Tech and Operations teams to embed regulatory thinking from early idea conception through to launch and continuous...

  • Senior Real Estate Agent

    hace 6 días

    Plaza Catalunya, España Dils Lucas Fox A tiempo completo

    Thanks to our growth, we are looking for a SENIOR REAL ESTATE AGENT to join the amazing Dils Lucas Fox team in BARCELONA.¿Es este el puesto que está buscando? Si es así, siga leyendo para obtener más detalles y no olvide enviar su solicitud hoy mismo.At Lucas Fox, we’re entering an exciting new chapter following our majority acquisition by Dils, a...

  • Technology Security Consultant

    hace 7 días

    Plaza Catalunya, España Capitole A tiempo completo

    We are looking for a Technical Security Consultant to join our global security operations team and play a key role in protecting our systems, networks, and cloud environments. This role focuses on day-to-day incident handling, in-depth investigations, and continuous improvement of detection and response capabilities. All work is performed in English, in a...