Customer Service Pilot Class

hace 1 día


San Fernando, España Mass Markets A tiempo completo

Position OverviewMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry‑leading organization.Are you a natural problem solver with a passion for helping others? We’re looking for Customer Service Agents to join our team and deliver exceptional support across multiple communication channels. In this role, you’ll handle customer inquiries, resolve concerns, process orders, and ensure a smooth, satisfying customer experience all while working in a fast‑paced contact center environment.To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test.Position ResponsibilitiesKey ResponsibilitiesManage inbound and outbound contacts with professionalism and courtesy.Actively listen to customer needs and provide effective solutions.Research internal systems to retrieve missing information and coordinate with other departments as needed.Follow client‑specific processes and maintain a courteous, professional tone.Use technology and tools to complete



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